At a Glance
- Tasks: Support vulnerable customers through debt recovery with empathy and clear communication.
- Company: Join a fintech company dedicated to empowering small businesses in the UK.
- Benefits: Flexible working, competitive salary, health perks, and a focus on personal development.
- Other info: Be part of a top-rated workplace with excellent growth opportunities.
- Why this job: Make a real difference while building a rewarding career in a supportive team.
- Qualifications: Experience with vulnerable customers and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re on a mission to back the UK’s small businesses like no one else. Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.
At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.
The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy. Come and join a mission that matters.
The role:
- Location: London (Hybrid) | 3 days in the office | Competitive Salary + Benefits
You’ll make a real difference for our customers and your team from day one. We believe the fastest way to grow is by doing, so we give you the ownership to run with things and see real-time results.
- Proactively manage a portfolio of vulnerable customers, guiding them through the debt recovery process with empathy and clear communication.
- Set up affordable payment plans and clearly explain legal documents to customers.
- Effectively signpost customers to relevant charities and organisations that can offer additional support.
- Engage effectively with vulnerable customers via phone and email, ensuring their needs are understood and addressed.
- Navigate difficult and emotionally charged conversations regarding personal circumstances, including those involving mental health and, at times, suicidal ideation, with compassion and professionalism.
What we’re looking for:
- Proven experience in handling vulnerable customers, ideally within a financial services or similar regulated environment.
- The ability to be deeply empathetic while maintaining professionalism and resilience during phone conversations about sensitive personal difficulties.
- Proficient in crafting clear, bespoke emails tailored to individual customer needs and adept at verbal communication, even in challenging situations.
- Thrives in a deadline-driven environment, consistently maintaining high-quality work under pressure.
- Skilled in resolving complex situations with a strong focus on achieving positive customer outcomes.
- Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity.
- Confident using approved AI tools safely and effectively to enhance your output and find a better way of working.
- Comfortable speaking with customers who may be experiencing depression or suicidal thoughts. Please consider this aspect carefully before applying if it is triggering for you.
- Desirable: experience handling third parties through the bereavement process.
We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.
Why join us?
- We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026!
- As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!
Our Circler Proposition focuses on five areas:
- Flexibility: We provide a benefit allowance you can tailor to your own life and family.
- Health: This includes private medical and dental, health assessments, and access to a digital GP.
- Wealth: We offer life assurance, share schemes, and financial coaching.
- Development: You get a dedicated annual learning allowance to help you level up.
- Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.
We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.
Ready to join a mission that matters? We’d love to chat!
Vulnerable Customer Support Executive - 12 month FTC employer: Funding Circle
At Funding Circle, we are dedicated to empowering small businesses across the UK, and as a Vulnerable Customer Support Executive, you will play a crucial role in making a real difference from day one. Our vibrant London office fosters a collaborative and supportive work culture, where you can thrive with flexible working arrangements, competitive benefits, and ample opportunities for personal and professional growth. Join us and be part of a team that values empathy, innovation, and the impact we create together.
StudySmarter Expert Advice🤫
We think this is how you could land Vulnerable Customer Support Executive - 12 month FTC
✨Tip Number 1
Get to know the company inside out! Research Funding Circle's mission, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with vulnerable customers, it's crucial to convey empathy and professionalism. Role-play difficult conversations with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our mission to support small businesses in the UK.
We think you need these skills to ace Vulnerable Customer Support Executive - 12 month FTC
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your ability to connect with vulnerable customers. Use examples that showcase your empathy and understanding, especially in challenging situations.
Tailor Your Communication:Craft your emails and cover letter as if you're speaking directly to a customer. Make it clear, concise, and tailored to the role. This shows us you can communicate effectively, which is key for this position.
Highlight Relevant Experience:Don’t shy away from sharing your past experiences, especially those related to handling sensitive situations. We want to see how you've navigated tough conversations and supported customers in need.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Funding Circle
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Vulnerable Customer Support Executive. Familiarise yourself with the debt recovery process and how to communicate empathetically with vulnerable customers. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Empathy
During the interview, be prepared to discuss your experience handling vulnerable customers. Share specific examples where you've navigated difficult conversations with compassion and professionalism. This will highlight your ability to connect with customers on a personal level, which is crucial for this role.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've resolved complex situations effectively. Be ready to explain how you approached these challenges and what positive outcomes resulted. This will showcase your resilience and ability to thrive under pressure, which are key traits for success in this position.
✨Familiarise Yourself with AI Tools
Since the role involves using Generative AI to streamline tasks, brush up on any relevant tools or technologies. Be prepared to discuss how you can leverage these tools to enhance productivity and improve customer interactions. Showing that you're tech-savvy will set you apart from other candidates.
