At a Glance
- Tasks: Support vulnerable customers through empathetic communication and guide them in sensitive situations.
- Company: A caring financial services provider focused on making a difference.
- Benefits: 12-month contract, competitive pay, and a supportive team environment.
- Other info: Join a diverse team where everyone feels they belong.
- Why this job: Make a real impact by helping those in need while developing your skills.
- Qualifications: Experience with vulnerable customers and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day.
- Proven experience in handling vulnerable customers, ideally within a financial services or similar regulated environment.
- The ability to be deeply empathetic while maintaining professionalism and resilience during phone conversations about sensitive personal difficulties.
- Proficient in crafting clear, bespoke emails tailored to individual customer needs and adept at verbal communication, even in challenging situations.
- Thrives in a deadline-driven environment, consistently maintaining high-quality work under pressure.
- Skilled in resolving complex situations with a strong focus on achieving positive customer outcomes.
- Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity.
- Confident using approved AI tools safely and effectively to enhance your output and find a better way of working.
- Comfortable speaking with customers who may be experiencing depression or suicidal thoughts. Please consider this aspect carefully before applying if it is triggering for you.
- Desirable: experience handling third parties through the bereavement process.
We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.
What the job involves:
- You’ll make a real difference for our customers and your team from day one. We believe the fastest way to grow is by doing, so we give you the ownership to run with things and see real-time results.
- Proactively manage a portfolio of vulnerable customers, guiding them through the debt recovery process with empathy and clear communication.
- Set up affordable payment plans and clearly explain legal documents to customers.
- Effectively signpost customers to relevant charities and organisations that can offer additional support.
- Engage effectively with vulnerable customers via phone and email, ensuring their needs are understood and addressed.
- Navigate difficult and emotionally charged conversations regarding personal circumstances, including those involving mental health and, at times, suicidal ideation, with compassion and professionalism.
Vulnerable Customer Support Executive (12 Month Fixed-Term Contract) employer: Funding Circle
As a Vulnerable Customer Support Executive, you will join a compassionate team dedicated to making a meaningful impact in the lives of our customers. Our inclusive work culture fosters personal growth and resilience, providing you with the tools and support needed to thrive in challenging situations. Located in a dynamic environment, we offer unique opportunities for professional development while prioritising employee well-being and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Vulnerable Customer Support Executive (12 Month Fixed-Term Contract)
✨Tip Number 1
Get to know the company culture before your interview. We’re all about empathy and support, so show us you understand our values by sharing how you've helped vulnerable customers in the past.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with sensitive situations, it’s crucial to demonstrate your ability to handle tough conversations with compassion and professionalism during the interview.
✨Tip Number 3
Be ready to discuss how you can use Generative AI tools to improve your workflow. We love innovative thinkers, so come prepared with ideas on how to streamline processes while maintaining high-quality customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we want to see your passion for making a difference right from the start.
We think you need these skills to ace Vulnerable Customer Support Executive (12 Month Fixed-Term Contract)
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your ability to connect with vulnerable customers. Share examples of how you've handled sensitive situations in the past, showing us that you can be both compassionate and professional.
Tailor Your Communication:Craft your emails and cover letter specifically for this role. Use clear and concise language that reflects your understanding of the job requirements. We want to see how you can adapt your communication style to meet individual customer needs.
Demonstrate Resilience:Let us know how you thrive under pressure! Share experiences where you've maintained high-quality work while managing tight deadlines or challenging conversations. This will show us that you can handle the demands of the role.
Embrace Technology:Mention any experience you have with AI tools or other technologies that can enhance productivity. We're keen to see how you can leverage these tools to improve your workflow and support our customers effectively.
How to prepare for a job interview at Funding Circle
✨Show Your Empathy
When discussing your experience, highlight specific examples where you've successfully handled vulnerable customers. Share stories that demonstrate your ability to empathise while maintaining professionalism, especially in sensitive situations.
✨Communicate Clearly
Practice crafting clear and concise emails tailored to individual needs. During the interview, be prepared to discuss how you would explain complex information simply and effectively, as this is crucial for the role.
✨Demonstrate Resilience
Be ready to talk about how you manage stress and maintain high-quality work under pressure. Share techniques you use to stay calm and focused during challenging conversations, as this will show your potential employer that you can thrive in a deadline-driven environment.
✨Familiarise with AI Tools
Since the role involves using Generative AI, brush up on how these tools can enhance productivity. Be prepared to discuss any experience you have with AI tools and how you envision using them to streamline your tasks in the role.
