Funding Circle, London, is seeking a Head of Complaints Operations to lead a team of five complaints officers in a hybrid setting. You will steer daily performance, coach staff, and ensure decisions meet FCA DISP, GDPR and FOS standards while collaborating with cross-functional teams to reduce repeat issues.
The role emphasizes people development, risk management, and the thoughtful use of Generative AI to enhance productivity within a fintech environment.
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Senior Complaints & Compliance Leader employer: Funding Circle
At Funding Circle, we pride ourselves on being an exceptional employer that champions the growth and well-being of our employees. With a vibrant work culture that combines the agility of a fintech start-up with the stability of a public company, we offer flexible working arrangements, competitive salaries, and comprehensive benefits including health support and professional development opportunities. Join us in London, where you can make a meaningful impact while enjoying perks like barista coffee, subsidised lunches, and a strong commitment to employee welfare.
