At a Glance
- Tasks: Support vulnerable customers through debt recovery with empathy and clear communication.
- Company: Join a fintech company dedicated to empowering small businesses in the UK.
- Benefits: Flexible work, competitive salary, health perks, and personal development opportunities.
- Other info: Be part of a supportive team in a dynamic, hybrid work environment.
- Why this job: Make a real impact while helping those in need and growing your career.
- Qualifications: Experience with vulnerable customers and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re on a mission to back the UK’s small businesses like no one else. Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.
At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy.
The role is based in London (Hybrid) with 3 days in the office and offers a competitive salary plus benefits. You’ll make a real difference for our customers and your team from day one. We believe the fastest way to grow is by doing, so we give you the ownership to run with things and see real-time results.
- Proactively manage a portfolio of vulnerable customers, guiding them through the debt recovery process with empathy and clear communication.
- Set up affordable payment plans and clearly explain legal documents to customers.
- Effectively signpost customers to relevant charities and organisations that can offer additional support.
- Engage effectively with vulnerable customers via phone and email, ensuring their needs are understood and addressed.
- Navigate difficult and emotionally charged conversations regarding personal circumstances, including those involving mental health and, at times, suicidal ideation, with compassion and professionalism.
What we’re looking for:
- Proven experience in handling vulnerable customers, ideally within a financial services or similar regulated environment.
- The ability to be deeply empathetic while maintaining professionalism and resilience during phone conversations about sensitive personal difficulties.
- Proficient in crafting clear, bespoke emails tailored to individual customer needs and adept at verbal communication, even in challenging situations.
- Thrives in a deadline-driven environment, consistently maintaining high-quality work under pressure.
- Skilled in resolving complex situations with a strong focus on achieving positive customer outcomes.
- Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity.
- Confident using approved AI tools safely and effectively to enhance your output and find a better way of working.
- Comfortable speaking with customers who may be experiencing depression or suicidal thoughts. Please consider this aspect carefully before applying if it is triggering for you.
- Desirable: experience handling third parties through the bereavement process.
We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.
Why join us? We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!
Our Circler Proposition focuses on five areas:
- Flexibility: We provide a benefit allowance you can tailor to your own life and family.
- Health: This includes private medical and dental, health assessments, and access to a digital GP.
- Wealth: We offer life assurance, share schemes, and financial coaching.
- Development: You get a dedicated annual learning allowance to help you level up.
- Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.
We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.
Ready to join a mission that matters? We’d love to chat!
Vulnerable Customer Support Executive - 12 mth FTC in London employer: Funding Circle
At Funding Circle, we pride ourselves on being an exceptional employer that champions the growth and well-being of our employees. With a vibrant work culture in London that combines the agility of a fintech start-up with the stability of a public company, we offer competitive salaries, flexible working arrangements, and a comprehensive benefits package designed to support your health, wealth, and personal development. Join us to make a meaningful impact while enjoying a collaborative environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Vulnerable Customer Support Executive - 12 mth FTC in London
✨Tip Number 1
Get to know the company inside out! Research Funding Circle's mission, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! Since you'll be dealing with vulnerable customers, role-play difficult conversations with friends or family. This will help you feel more comfortable and confident when handling sensitive situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really want to be part of the Funding Circle mission.
We think you need these skills to ace Vulnerable Customer Support Executive - 12 mth FTC in London
Some tips for your application 🫡
Show Your Empathy:When applying for the Vulnerable Customer Support Executive role, make sure to highlight your ability to connect with customers on a personal level. We want to see how you can handle sensitive situations with compassion and professionalism.
Tailor Your Communication:Craft your application to reflect your skills in clear and bespoke communication. Use examples that demonstrate your proficiency in writing tailored emails and handling challenging conversations, as this is key for us at Funding Circle.
Highlight Relevant Experience:Don’t forget to mention any previous experience you have with vulnerable customers, especially in financial services. We’re looking for candidates who can navigate difficult conversations while maintaining a positive outcome.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Funding Circle
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Vulnerable Customer Support Executive. Familiarise yourself with the debt recovery process and how to communicate effectively with vulnerable customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Empathy and Professionalism
Given the sensitive nature of the role, it's crucial to convey empathy during your interview. Prepare examples from your past experiences where you've successfully handled difficult conversations with compassion. This will highlight your ability to connect with customers while maintaining professionalism.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've resolved complex situations in the past. Think of specific instances where you identified solutions for vulnerable customers or improved processes. This will showcase your proactive mindset and ability to achieve positive outcomes under pressure.
✨Familiarise Yourself with AI Tools
Since the role involves using Generative AI to enhance productivity, brush up on any relevant tools you might have used before. Be prepared to discuss how you can leverage technology to streamline tasks and improve customer interactions, which will show that you're forward-thinking and adaptable.
