Funding Circle, a London-based fintech, seeks a leader to run our complaints operations with ownership from day one. You will coach five complaints officers, drive performance, and ensure compliance with FCA DISP and FOS while partnering with other teams to address root causes.
The role emphasizes smart use of AI to enhance efficiency and customer outcomes. Offered is a hybrid role with a competitive salary and benefits, located in London.
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Fintech Complaints Lead | Hybrid London employer: Funding Circle
At Funding Circle, we pride ourselves on being an exceptional employer that champions the growth and well-being of our employees. With a vibrant work culture that combines the agility of a fintech start-up with the stability of a public company, we offer flexible working arrangements, competitive salaries, and comprehensive benefits including health support and professional development opportunities. Join us in London, where you can make a meaningful impact while enjoying perks like barista coffee, subsidised lunches, and a strong commitment to employee welfare.
