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- Tasks: Assist brokers with queries and manage inbound inquiries to enhance customer satisfaction.
- Company: Funding Circle, a fintech start-up with the stability of a public company.
- Benefits: Flexible work, competitive salary, health benefits, and a dedicated learning allowance.
- Other info: Join a supportive team that values growth and collaboration.
- Why this job: Make a real impact supporting small businesses and grow your career in a dynamic environment.
- Qualifications: Adaptable mindset, strong communication skills, and a drive for excellence.
The predicted salary is between 30875 - 30875 £ per year.
We’re on a mission to back the UK’s small businesses like no one else. Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.
We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy. Come and join a mission that matters.
The role is based in London (Hybrid) with 3 days in the office and a salary of £30,875 + Benefits. You’ll make a real difference for our customers and your team from day one. We believe the fastest way to grow is by doing, so we give you the ownership to run with things and see real-time results.
- Assist brokers with application queries, provide updates on live deals, explain Funding Circle’s product offerings to drive customer satisfaction.
- Manage inbound inquiries from both brokers and borrowers via telephone and email to provide timely and effective support.
- Proactively request information and documentation from brokers to ensure applications progress smoothly through the funnel.
- Maintain the Salesforce CRM with accurate, up-to-date information to support business reporting and move deals from application to offer.
- Cultivate strong professional relationships with external introducers and internal departments to enhance the Broker Sales Channel.
What we’re looking for:
- Adaptable with a desire to grow alongside a new team and evolving department.
- A success-oriented mindset with the drive to excel both independently and as a collaborative team member.
- Performance-focused and KPI-driven, with the ability to maintain high standards while working under pressure.
- Committed to transparent communication, delivering both positive and difficult news to customers with integrity.
- Proactive in providing feedback on products and customer sentiment to drive continuous improvement.
- You’re able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity.
- Confident using approved AI tools safely and effectively to enhance your output and find a better way of working.
We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.
Why join us? We back you to build an incredible career. As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!
Our Circler Proposition focuses on five areas:
- Flexibility: We provide a benefit allowance you can tailor to your own life and family.
- Health: This includes private medical and dental, health assessments, and access to a digital GP.
- Wealth: We offer life assurance, share schemes, and financial coaching.
- Development: You get a dedicated annual learning allowance to help you level up.
- Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.
We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.
Ready to join a mission that matters? We’d love to chat!
Broker Customer Service in London employer: Funding Circle
Contact Detail:
Funding Circle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Customer Service in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more connections you make, the better your chances of landing that Broker Customer Service role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service and broker support. We want you to showcase your adaptability and success-oriented mindset, so be ready to share examples from your past experiences.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our mission to support small businesses.
We think you need these skills to ace Broker Customer Service in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Broker Customer Service role. We want to see how you can contribute to our mission of supporting small businesses!
Show Your Enthusiasm: Let your passion for helping small businesses shine through in your application. We love candidates who are excited about making a difference and can convey that energy in their writing.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Funding Circle
✨Know the Company Inside Out
Before your interview, take some time to research Funding Circle thoroughly. Understand their mission to support small businesses and how they use data to provide quick funding. This knowledge will help you connect your answers to their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Broker Customer Service representative, you'll be dealing with brokers and borrowers daily. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to maintain professionalism and deliver difficult news with integrity.
✨Demonstrate Your Adaptability
Funding Circle values adaptability and a growth mindset. Be ready to discuss times when you've had to adjust to new situations or learn quickly. Share how you embrace change and are eager to grow alongside the team, especially in a fast-paced fintech environment.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, how they measure success, or how they incorporate feedback into their processes. This shows your interest in contributing to their high-performing culture and your desire to be an active part of the team.