At a Glance
- Tasks: Manage loan accounts and negotiate repayments to support small businesses.
- Company: Join a fintech start-up with the stability of a public company.
- Benefits: Flexible work, competitive salary, health perks, and personal development opportunities.
- Other info: Be part of a supportive team that values growth and innovation.
- Why this job: Make a real impact on the UK economy by helping small businesses thrive.
- Qualifications: Experience in collections or credit control with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re on a mission to back the UK’s small businesses like no one else. Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.
At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.
The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy. Come and join a mission that matters.
The role:
- Location: London (Hybrid) | 3 days in the office | Competitive Salary + Benefits
- You’ll make a real difference for our customers and your team from day one. We believe the fastest way to grow is by doing, so we give you the ownership to run with things and see real-time results.
- Manage a portfolio of defaulted loan accounts, negotiating repayment arrangements to recover outstanding debt and achieve positive outcomes for Funding Circle’s investors.
- Build trust and rapport with borrowers and guarantors to understand their financial situations and work with them to find sustainable repayment solutions.
- Demonstrate strong investigatory and analytical skills to achieve maximum but cost-effective recoveries.
- Support with focused campaigns and initiatives to drive performance and investor returns.
- Liaise with instructed third parties and professional advisors, including solicitors, debt managers and insolvency practitioners.
- Work closely with our in-house Collections, Litigation & Business Support Teams in appropriately servicing the interests of Funding Circle’s customers.
What we’re looking for:
- Proven experience in Collections, Recoveries, or Credit Control, demonstrating relevant skills and knowledge.
- Results-oriented and competitive: Experience in consistently achieving targets, SLAs, and KPIs while striving for continuous improvement.
- Organised with great attention to detail and the ability to use multiple systems concurrently in the workplace.
- The ability to empathise with borrowers and the commitment to assist them in solving issues through your first-class customer service skills.
- Highly self-motivated and resourceful, with a proven track record of working independently and finding effective solutions to complex problems.
- Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity.
- Confident using approved AI tools safely and effectively to enhance your output and find a better way of working.
We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.
Why join us?
- We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026!
- As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!
- Our Circler Proposition focuses on five areas:
- Flexibility: We provide a benefit allowance you can tailor to your own life and family.
- Health: This includes private medical and dental, health assessments, and access to a digital GP.
- Wealth: We offer life assurance, share schemes, and financial coaching.
- Development: You get a dedicated annual learning allowance to help you level up.
- Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.
- We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.
Ready to join a mission that matters? We’d love to chat!
Impactful Recoveries Executive employer: Funding Circle
At Funding Circle, we are dedicated to empowering the UK’s small businesses, and as an Impactful Recoveries Executive, you will play a crucial role in this mission. Our vibrant London office fosters a collaborative and supportive work culture, where you can thrive with flexible working arrangements, competitive benefits, and ample opportunities for personal and professional growth. Join us to make a tangible impact while enjoying a workplace that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Impactful Recoveries Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more connections we make, the better our chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that we’re not just a good fit for the role, but also for the team. Practice common interview questions and think about how our experiences align with their mission.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping us top of mind. Let’s express our appreciation for the opportunity and reiterate our enthusiasm for the role.
✨Tip Number 4
Don’t hesitate to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can showcase our skills and passion directly to the team at Funding Circle.
We think you need these skills to ace Impactful Recoveries Executive
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping small businesses shine through. We want to see that you’re genuinely excited about making a difference in the UK economy!
Tailor Your Experience:Make sure to highlight your relevant experience in Collections, Recoveries, or Credit Control. We love seeing how your skills align with our mission, so don’t hold back on showcasing your achievements!
Be Personable:Remember, we’re all about building trust and rapport. Use your application to demonstrate your customer service skills and empathy towards borrowers. Show us how you can connect with people!
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Make sure your application is well-structured and easy to read. We want to get to know you quickly, so keep it straightforward and impactful.
How to prepare for a job interview at Funding Circle
✨Know Your Numbers
As an Impactful Recoveries Executive, you'll be dealing with financial data daily. Brush up on your understanding of key metrics related to collections and recoveries. Be ready to discuss how you've achieved targets in the past and how you can apply that experience to help Funding Circle's investors.
✨Empathy is Key
This role requires building trust with borrowers. Prepare examples of how you've successfully empathised with clients in challenging situations. Show that you can balance assertiveness with compassion, as this will be crucial in negotiating repayment arrangements.
✨Showcase Your Problem-Solving Skills
Be ready to share specific instances where you've tackled complex problems independently. Highlight your resourcefulness and how you've used innovative solutions, perhaps even mentioning any experience with Generative AI tools to streamline processes.
✨Team Spirit Matters
Funding Circle values a collaborative environment. Think of examples where you've lifted your team up or contributed to a positive team dynamic. Emphasise your ability to work closely with various teams, as this will be essential in liaising with Collections and Litigation teams.
