At a Glance
- Tasks: Lead and coach a team to manage complaints and enhance customer satisfaction.
- Company: Join Funding Circle, a dynamic fintech leader based in London.
- Benefits: Enjoy a competitive salary, hybrid work, and great benefits.
- Other info: Opportunity to work with AI and drive performance in a fast-paced environment.
- Why this job: Make a real impact by improving customer experiences with innovative solutions.
- Qualifications: Experience in complaints management and strong leadership skills.
The predicted salary is between 58500 - 71500 £ per year.
Funding Circle, a London-based fintech, seeks a leader to run our complaints operations with ownership from day one.
You will coach five complaints officers, drive performance, and ensure compliance with FCA DISP and FOS while partnering with other teams to address root causes.
The role emphasizes smart use of AI to enhance efficiency and customer outcomes. Offered is a hybrid role with a competitive salary and benefits, located in London.
#J-18808-Ljbffr
Fintech Complaints Lead | Hybrid London employer: Funding Circle
At Funding Circle, we pride ourselves on being an exceptional employer that champions the growth and well-being of our employees. With a vibrant work culture that combines the agility of a fintech start-up with the stability of a public company, we offer flexible working arrangements, competitive salaries, and comprehensive benefits including health support and professional development opportunities. Join us in London, where you can make a meaningful impact while enjoying perks like barista coffee, subsidised lunches, and a strong commitment to employee welfare.
StudySmarter Expert Advice🤫
We think this is how you could land Fintech Complaints Lead | Hybrid London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Funding Circle. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Funding Circle.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Funding Circle. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Fintech Complaints Lead | Hybrid London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Funding Circle and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Funding Circle how you can be a team player!
How to prepare for a job interview at Funding Circle
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Funding Circle.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Funding Circle's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
