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- Tasks: Lead analytics for customer engagement and drive strategic decisions in a dynamic team.
- Company: Join Funding Circle, a game-changer in SME lending with a mission to support small businesses.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Opportunity for career growth in a fast-paced, innovative environment.
- Why this job: Make a real impact on customer experience and business growth through data-driven strategies.
- Qualifications: Experience in analytics and team leadership, with a passion for customer engagement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Analytics Lead to join our FlexiPay team. With a focus on Existing Customers, this is a pivotal role in our FlexiPay and Credit Card team where you will manage and drive a high-performing analytics function, directly influencing strategic decisions and shaping the future roadmap of our products.
Who are we? We’re Funding Circle. We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow. With more than a decade of expertise under our belt, we’ve built a game-changer of a platform with cutting-edge data and technology that’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions. In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash. We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle-free processes to deliver an unbeatable customer experience.
The role is a unique opportunity to directly influence the future strategy for driving engagement and commercial outcomes within our FlexiPay and Credit Card lines of business. You will manage a dedicated team of three analysts, fostering their development as key partners to teams across product, risk, finance, and operations. A core focus will be on leveraging data to maximise customer lifetime value, improve retention, and boost engagement. Furthermore, you will ensure robust measurement of our impact, thereby establishing a continuous cycle of improvement and innovation.
- Customer Lifecycle Strategy: Establish and execute measurement frameworks for CRM and lifecycle marketing to monitor retention and engagement across all customer segments.
- Customer Segmentation: Leverage advanced segmentation and behavioral data to identify high-value customers, mitigate churn risks, and drive "next-best-action" strategies.
- Performance Measurement: Develop and own the global frameworks for measuring performance, including A/B testing protocols and calculating the incremental impact (ROI) of customer engagement initiatives.
Analytics Lead, Existing Customer Management in England employer: Funding Circle
Contact Detail:
Funding Circle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analytics Lead, Existing Customer Management in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Funding Circle. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into analytics trends and how they apply to customer management. Show us you’re not just a candidate, but a future leader in our FlexiPay team.
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or mentors can help you nail your responses. Focus on how your experience aligns with driving engagement and improving retention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of our mission to support small businesses.
We think you need these skills to ace Analytics Lead, Existing Customer Management in England
Some tips for your application 🫡
Show Your Passion for Analytics: When writing your application, let your enthusiasm for analytics shine through! We want to see how you can drive strategic decisions and shape the future of our products. Share specific examples of how you've used data to influence outcomes in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Analytics Lead position. Highlight relevant experience in customer management and analytics, and don’t forget to mention any leadership roles you've had. We love seeing how you can lead a team to success!
Quantify Your Achievements: Numbers speak louder than words! Use metrics to showcase your past successes in analytics. Whether it’s improving retention rates or boosting engagement, we want to see the impact you’ve made. This will help us understand the value you can bring to our FlexiPay team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re genuinely interested in joining our team at Funding Circle!
How to prepare for a job interview at Funding Circle
✨Know Your Analytics Inside Out
Make sure you brush up on your analytics skills and knowledge before the interview. Be prepared to discuss specific tools and methodologies you've used in previous roles, especially those related to customer segmentation and performance measurement.
✨Showcase Your Leadership Skills
As an Analytics Lead, you'll be managing a team. Highlight your experience in leading teams, mentoring analysts, and fostering collaboration. Share examples of how you've developed talent and driven engagement within your team.
✨Understand the Business Impact
Funding Circle is all about helping small businesses succeed. Be ready to discuss how your analytical insights can directly influence strategic decisions and improve customer lifetime value. Think about how your work can drive commercial outcomes and enhance customer experiences.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or analyse case studies related to customer retention and engagement. Practice articulating your thought process clearly and logically, demonstrating your ability to leverage data for actionable insights.