At a Glance
- Tasks: Support vulnerable customers through empathetic debt recovery and set up affordable payment plans.
- Company: Join a fintech start-up with the stability of a public company, dedicated to helping small businesses.
- Benefits: Flexible work, competitive salary, health benefits, and a focus on personal development.
- Other info: Be part of a supportive team in a dynamic environment with excellent career growth opportunities.
- Why this job: Make a real impact by helping customers navigate challenging financial situations with compassion.
- Qualifications: Experience with vulnerable customers and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re on a mission to back the UK’s small businesses like no one else. Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.
At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.
The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy. Come and join a mission that matters.
The role:
- Location: London (Hybrid) | 3 days in the office | Competitive Salary + Benefits
You’ll make a real difference for our customers and your team from day one. We believe the fastest way to grow is by doing, so we give you the ownership to run with things and see real-time results.
- Proactively manage a portfolio of vulnerable customers, guiding them through the debt recovery process with empathy and clear communication.
- Set up affordable payment plans and clearly explain legal documents to customers.
- Effectively signpost customers to relevant charities and organisations that can offer additional support.
- Engage effectively with vulnerable customers via phone and email, ensuring their needs are understood and addressed.
- Navigate difficult and emotionally charged conversations regarding personal circumstances, including those involving mental health and, at times, suicidal ideation, with compassion and professionalism.
What we’re looking for:
- Proven experience in handling vulnerable customers, ideally within a financial services or similar regulated environment.
- The ability to be deeply empathetic while maintaining professionalism and resilience during phone conversations about sensitive personal difficulties.
- Proficient in crafting clear, bespoke emails tailored to individual customer needs and adept at verbal communication, even in challenging situations.
- Thrives in a deadline-driven environment, consistently maintaining high-quality work under pressure.
- Skilled in resolving complex situations with a strong focus on achieving positive customer outcomes.
- Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity.
- Confident using approved AI tools safely and effectively to enhance your output and find a better way of working.
- Comfortable speaking with customers who may be experiencing depression or suicidal thoughts. Please consider this aspect carefully before applying if it is triggering for you.
- Desirable: experience handling third parties through the bereavement process.
We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.
Why join us?
- We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026!
- As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!
Our Circler Proposition focuses on five areas:
- Flexibility: We provide a benefit allowance you can tailor to your own life and family.
- Health: This includes private medical and dental, health assessments, and access to a digital GP.
- Wealth: We offer life assurance, share schemes, and financial coaching.
- Development: You get a dedicated annual learning allowance to help you level up.
- Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.
We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.
Ready to join a mission that matters? We’d love to chat!
Empathetic Debt Recovery Specialist employer: Funding Circle
At Funding Circle, we are dedicated to empowering the UK’s small businesses, and as an Empathetic Debt Recovery Specialist, you will play a crucial role in this mission. Our vibrant London office fosters a collaborative and supportive work culture, where you can thrive with flexible working arrangements, competitive benefits, and ample opportunities for personal and professional growth. Join us to make a meaningful impact while enjoying a workplace that values your well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Empathetic Debt Recovery Specialist
✨Tip Number 1
Get to know the company inside out! Research Funding Circle's mission, values, and recent achievements. This will help you connect your skills and experiences to their goals during interviews.
✨Tip Number 2
Practice your empathy skills! Since the role involves handling vulnerable customers, think of scenarios where you can demonstrate your ability to communicate compassionately and effectively.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and the role. This could give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission to support small businesses.
We think you need these skills to ace Empathetic Debt Recovery Specialist
Some tips for your application 🫡
Show Your Empathy:In your written application, make sure to highlight your ability to connect with vulnerable customers. Use examples that showcase your empathetic communication style and how you’ve helped others in difficult situations.
Tailor Your Emails:Craft your application like you would a bespoke email to a customer. Be clear and concise, but also personal. Show us that you can adapt your communication to meet individual needs, just like you would in the role.
Highlight Relevant Experience:Don’t shy away from sharing your past experiences, especially those related to handling sensitive conversations. We want to see how your background aligns with our mission to support small businesses and their customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a real difference!
How to prepare for a job interview at Funding Circle
✨Understand the Role
Before your interview, make sure you fully grasp what it means to be an Empathetic Debt Recovery Specialist. Familiarise yourself with the challenges vulnerable customers face and think about how you can approach these situations with empathy and professionalism.
✨Showcase Your Communication Skills
Prepare examples that highlight your ability to communicate clearly and compassionately, especially in difficult conversations. Think of specific instances where you've successfully navigated sensitive topics, as this will demonstrate your suitability for the role.
✨Research the Company Culture
Funding Circle values a supportive team environment. Be ready to discuss how you lift others up and contribute positively to a team. Share experiences that reflect your growth mindset and how you handle pressure while maintaining high-quality work.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios involving vulnerable customers. Practice responding to these types of questions, focusing on your empathetic approach and problem-solving skills. This will show that you can handle the emotional weight of the role effectively.
