Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist investors with queries and provide top-notch customer support.
- Company: Funding Circle helps small businesses thrive by providing fast, competitive funding solutions.
- Benefits: Enjoy hybrid working, private medical insurance, and a tailored benefits allowance.
- Why this job: Join a dynamic team making a real impact on small businesses and the economy.
- Qualifications: No specific experience required; just bring your drive and communication skills!
- Other info: Flexible-first employer with a focus on diversity and employee development.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Customer Operations Executive (9 month FTC)
We are looking for a Customer Operations Executive in our Service team.
This role sits within the Operations team umbrella and forms part of our Service team. They are the face of Funding Circle and work passionately to make sure our previous Investors have an incredible experience in winding down their accounts and accessing any documentation and servicing their needs.
Who are we?
We're Funding Circle. We back small businesses to succeed.
At Funding Circle, we believe the world needs small businesses. That's why we've made it our mission to help them get the finance they need to grow.
With more than a decade of expertise under our belt, we've built a game-changer of a platform with cutting-edge data and technology that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.
We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience.
The role
In the Service team you will assist and help investors with queries about their investment. This role is to provide customer support to investors who invested through the Funding Circle platform in loans to SME businesses.
As a Service Support Executive supporting the Sales and Operations Channels, you embody one of our most important selling points: delivering customer value that drives customer satisfaction.
Alongside answering initial enquiries via email or telephone, you will help to deliver excellent customer service across a variety of responsibilities:
- Dealing with inbound enquiries, via telephone or email answering investors' questions/queries.
- Request information from investors either by email or telephone.
- Update the Zendesk CRM system and customer files with all relevant information so that there's a clear audit trail for all our customer contacts.
- Develop strong working relationships with 3rd party suppliers and FC internal departments.
- Support the Direct business reporting by keeping information accurate and updated.
- Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day
What we're looking for
- Driven to succeed both individually and as part of a team.
- Dynamic and KPI driven with the ability to work well under pressure.
- Natural proficient at multitasking with strong time management skills
- A transparent communication with the customer – both good and bad.
- Adaptable and ready to provide feedback on our products and how customers are feeling to help aid future improvements.
At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements.
Want to learn more?
- We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £7.2bn of GDP generated). You can read our full Impact Report here: https://www.fundingcircle.com/uk/impact
- To see what our customers think, visit our Trustpilot page: https://uk.trustpilot.com/review/fundingcircle.com
- And we're still evolving! Our award-winning multi-product platform is solving more SME finance challenges than ever before. We think big, rally together and meet the needs of SME customers like no other.
Why join us?
At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better .
As a flexible-first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day!
We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.
A few highlights:
- Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family's needs.
- Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps) access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16.
- Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax-advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
- Development: Dedicated annual Learning & Development allowance and full access to internal learning platform.
- Lifestyle: Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more!
And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.
Ready to make a difference? We'd love to hear from you.
Customer Operations Executive (9 month FTC) - Funding Circle employer: Funding Circle
Contact Detail:
Funding Circle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive (9 month FTC) - Funding Circle
✨Tip Number 1
Familiarise yourself with Funding Circle's mission and values. Understanding their commitment to supporting small businesses will help you align your responses during interviews, showcasing your passion for customer service and the impact of their work.
✨Tip Number 2
Brush up on your knowledge of CRM systems, particularly Zendesk, as this is a key tool for the role. Being able to discuss your experience or familiarity with such systems can demonstrate your readiness to hit the ground running.
✨Tip Number 3
Prepare examples of how you've successfully handled customer queries in the past. Highlighting your problem-solving skills and ability to maintain transparency with customers will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of Funding Circle on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and show genuine interest in the company culture.
We think you need these skills to ace Customer Operations Executive (9 month FTC) - Funding Circle
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Operations Executive position. Understand the key responsibilities and required skills, such as customer support, problem-solving, and communication.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise your customer service skills, ability to multitask, and any experience with CRM systems like Zendesk.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping small businesses and your understanding of Funding Circle's mission. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Your Soft Skills: In your application, highlight soft skills such as adaptability, transparency in communication, and teamwork. These are crucial for the Customer Operations Executive role and will help you stand out.
How to prepare for a job interview at Funding Circle
✨Understand the Company Culture
Before your interview, take some time to research Funding Circle's values and culture. They pride themselves on providing meaningful, human support, so be prepared to discuss how you can contribute to this ethos.
✨Showcase Your Customer Service Skills
As a Customer Operations Executive, you'll be the face of the company for investors. Be ready to share examples from your past experiences where you've successfully handled customer queries or resolved issues, demonstrating your commitment to excellent service.
✨Familiarise Yourself with Zendesk
Since the role involves updating the Zendesk CRM system, it would be beneficial to have a basic understanding of how it works. If you have experience with similar CRM systems, mention that during your interview.
✨Prepare for Problem-Solving Scenarios
The job requires proactive problem-solving skills. Think of specific situations where you've identified and mitigated risks or issues in previous roles, and be ready to discuss these during your interview.
