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- Tasks: Assist investors with queries and provide exceptional customer support.
- Company: Funding Circle helps small businesses thrive with innovative finance solutions.
- Benefits: Enjoy hybrid working, a modern workspace, coffee, and subsidised lunches.
- Why this job: Join a dynamic team focused on delivering outstanding customer experiences and making a real impact.
- Qualifications: Must be driven, adaptable, and possess strong communication and multitasking skills.
- Other info: Diversity is celebrated here; all backgrounds are encouraged to apply.
The predicted salary is between 30000 - 42000 £ per year.
Customer Operations Executive (9 month FTC), London
Client:
Funding Circle
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
fe6da78762b2
Job Views:
3
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
Customer Operations Executive (9 month FTC)
We are looking for a Customer Operations Executive in our Service team.
This role sits within the Operations team umbrella and forms part of our Service team. They are the face of Funding Circle and work passionately to make sure our previous Investors have an incredible experience in winding down their accounts and accessing any documentation and servicing their needs.
Who are we?
We\’re Funding Circle. We back small businesses to succeed.
At Funding Circle, we believe the world needs small businesses. That\’s why we\’ve made it our mission to help them get the finance they need to grow.
With more than a decade of expertise under our belt, we\’ve built a game-changer of a platform with cutting-edge data and technology that\’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.
We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle-free processes to deliver an unbeatable customer experience.
The role
In the Service team, you will assist and help investors with queries about their investments. This role is to provide customer support to investors who invested through the Funding Circle platform in loans to SME businesses.
As a Service Support Executive supporting the Sales and Operations Channels, you will embody one of our most important selling points: delivering customer value that drives customer satisfaction.
Your responsibilities include:
- Dealing with inbound enquiries via telephone or email, answering investors\’ questions/queries.
- Requesting information from investors either by email or telephone.
- Updating the Zendesk CRM system and customer files with all relevant information to maintain a clear audit trail.
- Developing strong working relationships with 3rd party suppliers and internal departments.
- Supporting direct business reporting by keeping information accurate and updated.
- Proactively problem solving, identifying, and confidently mitigating risks, issues, or control weaknesses in your daily tasks.
What we\’re looking for:
- Driven to succeed both individually and as part of a team.
- Dynamic and KPI-driven with the ability to work well under pressure.
- Proficient at multitasking with strong time management skills.
- Transparent communication with customers, both positive and negative.
- Adaptable and willing to provide feedback on products and customer sentiment to support future improvements.
At Funding Circle, we are committed to building diverse teams. Please apply even if your experience doesn\’t perfectly match the requirements.
Why join us?
At Funding Circle, we celebrate and support diversity. We\’re proud to be an equal-opportunity employer. We offer hybrid working in our London office three times a week, with a modern workspace, coffee, and subsidized lunches.
Our employee proposition focuses on Health, Wealth, Development, and Lifestyle, providing comprehensive benefits and support to help you thrive both professionally and personally.
Ready to make a difference? We\’d love to hear from you.
Job ID: o5BLvfwG
Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.
Bank or payment details should not be provided when applying for a job. All applications should be made via the \’Apply now\’ button.
Created on 14/07/2025 by TN United Kingdom
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Customer Operations Executive (9 month FTC) employer: Funding Circle
Contact Detail:
Funding Circle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive (9 month FTC)
✨Tip Number 1
Familiarise yourself with Funding Circle's mission and values. Understanding their commitment to supporting small businesses will help you align your responses during interviews, showcasing your passion for customer service and the importance of SMEs.
✨Tip Number 2
Brush up on your knowledge of customer support tools, especially Zendesk, as this role involves updating customer files and maintaining an audit trail. Being able to demonstrate your proficiency in these systems can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled customer queries or resolved issues in previous roles. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of Funding Circle on platforms like LinkedIn. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Customer Operations Executive (9 month FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Operations Executive position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Skills: Emphasise skills such as customer service, problem-solving, and time management in your CV and cover letter. Use specific examples from your past experiences to demonstrate how you have successfully applied these skills.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Funding Circle and how you can contribute to their mission of supporting small businesses.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Funding Circle
✨Understand the Company Culture
Before your interview, take some time to research Funding Circle's values and culture. Understanding their mission to support small businesses will help you align your answers with what they value in a Customer Operations Executive.
✨Prepare for Customer Scenarios
Since the role involves dealing with investor queries, think of potential customer scenarios you might face. Prepare examples of how you've handled similar situations in the past, focusing on problem-solving and communication skills.
✨Familiarise Yourself with Zendesk
As the role requires updating the Zendesk CRM system, having a basic understanding of how it works can give you an edge. If you have experience with similar CRM systems, be ready to discuss that as well.
✨Show Your Team Spirit
Funding Circle values teamwork, so be prepared to discuss how you work collaboratively with others. Share examples of how you've contributed to team success and how you handle challenges within a team setting.