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- Tasks: Deliver exceptional service and guide borrowers through their Funding Circle journey.
- Company: Join Funding Circle, a leader in reshaping SME lending.
- Benefits: Diverse benefits package, hybrid working, and a focus on work-life balance.
- Why this job: Make a real impact by supporting small businesses in their growth journey.
- Qualifications: Experience in sales support or operations, with a keen eye for detail.
- Other info: Collaborative environment with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Sales Support Executive in our Sales Support Team. As a Sales Support Executive, you will deliver exceptional service and partner with Sales Account Managers to guide borrowers through their Funding Circle journey, ensuring a swift and seamless payout experience. You will become an expert in internal processes by collaborating with various internal and operational teams.
About Funding Circle: We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses and our mission is to help them get the finance they need to grow. We have built a platform with data and technology that reshapes SME lending, enabling fast decisions and a smooth customer experience. We pride ourselves on meaningful, human support and fast, hassle-free processes to deliver an unbeatable customer experience.
Responsibilities:
- Deliver exceptional service to borrowers by partnering directly with Sales Account Managers and Operational teams to guide borrowers, ensuring an efficient journey to payout.
- Coordinate with borrowers to obtain essential documentation, validate documents for completeness and accuracy before submitting to Operational teams.
- Become an expert on internal systems and processes to enable fast and proactive problem solving.
- Own your pipeline to drive borrower applications through to funding while maintaining internal CRM and providing timely updates as required.
- Identify, escalate, and mitigate risks, issues, or control weaknesses to protect the borrower journey and Funding Circle.
- Build and maintain long-lasting business relationships with stakeholders and borrowers.
Qualifications:
- Experience in a Sales Support or operations capacity; ideally within Lending.
- High attention to detail and a results-oriented mindset with a drive to deliver a high volume of work.
What we offer:
We are committed to building diverse teams and welcome applicants whose experience may not exactly match the listed requirements. We support hybrid working in London with in-office collaboration three times per week. We offer a diverse benefits package designed to support Health, Wealth, Development and Lifestyle, plus a focus on work–life balance.
Impact: We have a large impact on the businesses that borrow through our platform and the communities they serve. For example, last year £7.2bn of GDP was generated.
Ready to make a difference? We’d love to hear from you.
Sales Support Executive in City of Westminster employer: Funding Circle
Contact Detail:
Funding Circle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current employees at Funding Circle on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Familiarise yourself with their mission to support small businesses and think about how your skills can contribute to that goal. Show them you’re passionate about making a difference!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves managing borrower journeys and addressing issues, be ready to discuss how you've tackled challenges in the past. Use the STAR method to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Sales Support Executive in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales Support Executive role. Highlight any relevant experience in sales support or operations, especially within lending. We want to see how your skills align with our mission at Funding Circle!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about supporting small businesses and how you can deliver exceptional service. Be genuine and let your personality come through – we love that!
Showcase Your Attention to Detail: In this role, attention to detail is key. When submitting your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Funding Circle!
How to prepare for a job interview at Funding Circle
✨Know the Company Inside Out
Before your interview, make sure you research Funding Circle thoroughly. Understand their mission to support small businesses and how they use technology to enhance the lending process. This will not only show your interest but also help you align your answers with their values.
✨Master the Borrower Journey
Familiarise yourself with the borrower journey as outlined in the job description. Be prepared to discuss how you would ensure a seamless experience for borrowers and how you can contribute to delivering exceptional service alongside Sales Account Managers.
✨Showcase Your Attention to Detail
Since the role requires high attention to detail, come prepared with examples from your past experiences where your meticulousness made a difference. Whether it’s validating documents or managing workflows, demonstrate how your careful approach leads to successful outcomes.
✨Prepare for Problem-Solving Scenarios
Think of potential challenges that might arise in the Sales Support role and how you would tackle them. Be ready to discuss specific situations where you identified risks or issues and how you proactively managed them to protect the borrower journey.
