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For Companies At a Glance
- Tasks: Assist brokers with queries and manage inbound inquiries to drive customer satisfaction.
- Company: Join Funding Circle, a fintech start-up with the stability of a public company.
- Benefits: Flexible work, competitive salary, health benefits, and a dedicated learning allowance.
- Other info: Enjoy barista coffee, subsidised lunches, and a culture that values belonging.
- Why this job: Make a real impact on small businesses and grow your career in a supportive team.
- Qualifications: Adaptable mindset, strong communication skills, and a desire to excel in a collaborative environment.
The predicted salary is between 30875 - 30875 £ per year.
We’re on a mission to back the UK’s small businesses like no one else. Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy. Come and join a mission that matters!
The role London (Hybrid) | 3 days in the office | £30,875 + Benefits
You’ll make a real difference for our customers and your team from day one. We believe the fastest way to grow is by doing, so we give you the ownership to run with things and see real-time results.
- Assist brokers with application queries, provide updates on live deals, explain Funding Circle’s product offerings to drive customer satisfaction.
- Manage inbound inquiries from both brokers and borrowers via telephone and email to provide timely and effective support.
- Proactively request information and documentation from brokers to ensure applications progress smoothly through the funnel.
- Maintain the Salesforce CRM with accurate, up-to-date information to support business reporting and move deals from application to offer.
- Cultivate strong professional relationships with external introducers and internal departments to enhance the Broker Sales Channel.
What we’re looking for
- We value deep expertise, but a growth mindset and good energy are what really make our team click.
- Adaptable with a desire to grow alongside a new team and evolving department.
- A success-oriented mindset with the drive to excel both independently and as a collaborative team member.
- Performance-focused and KPI-driven, with the ability to maintain high standards while working under pressure.
- Committed to transparent communication, delivering both positive and difficult news to customers with integrity.
- Proactive in providing feedback on products and customer sentiment to drive continuous improvement.
- You’re able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity.
- Confident using approved AI tools safely and effectively to enhance your output and find a better way of working.
We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.
Why join us
- We back you to build an incredible career.
- As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!
- Our Circler Proposition focuses on five areas:
- Flexibility: We provide a benefit allowance you can tailor to your own life and family.
- Health: This includes private medical and dental, health assessments, and access to a digital GP.
- Wealth: We offer life assurance, share schemes, and financial coaching.
- Development: You get a dedicated annual learning allowance to help you level up.
- Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.
We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.
Broker Customer Service employer: Funding Circle
Contact Detail:
Funding Circle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Customer Service
✨Tip Number 1
Get to know the company inside out! Research Funding Circle's mission, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing inquiries from brokers and borrowers, being clear and confident in your responses is key. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our mission to support small businesses.
We think you need these skills to ace Broker Customer Service
Some tips for your application 🫡
Show Your Passion for Small Businesses: When you're writing your application, let your enthusiasm for supporting small businesses shine through. We want to see that you understand their importance and are excited about helping them succeed!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your relevant experience and skills without waffling on. Remember, less is often more!
Tailor Your Application: Make sure to customise your application for the Broker Customer Service role. Use keywords from the job description and show us how your background aligns with what we're looking for. It’ll help you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our mission!
How to prepare for a job interview at Funding Circle
✨Know the Company Inside Out
Before your interview, take some time to research Funding Circle. Understand their mission to support small businesses and how they use data to provide quick funding. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Broker Customer Service representative, you'll be dealing with brokers and borrowers daily. Prepare examples from your past experiences where you've successfully resolved customer queries or improved customer satisfaction. Highlight your proactive approach and ability to communicate effectively.
✨Demonstrate Your Adaptability
Funding Circle values adaptability and a growth mindset. Be ready to discuss times when you've had to adjust to new situations or learn quickly. This could be in previous jobs or even during your studies. Show them you're eager to grow alongside their evolving team.
✨Emphasise Team Collaboration
Since the role involves working closely with both internal departments and external introducers, share examples of how you've successfully collaborated in a team setting. Talk about how you lift others up and contribute to a positive team environment, as this aligns with their culture.