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- Tasks: Deliver exceptional service and guide borrowers through their Funding Circle journey.
- Company: Join Funding Circle, a leader in SME lending with a mission to support small businesses.
- Benefits: Enjoy flexible working, competitive salary, health perks, and a tailored benefits package.
- Why this job: Make a real impact on small businesses while developing your career in a dynamic environment.
- Qualifications: Experience in sales support or operations, with strong organisational and relationship-building skills.
- Other info: Be part of a diverse team that values your unique contributions and supports your growth.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Sales Support Executive in our Sales Support Team. As a Sales Support Executive, you will deliver exceptional service and partner with Sales Account Managers to guide borrowers through their Funding Circle journey, ensuring a swift and seamless payout experience. You will become an expert in internal processes by collaborating with various internal and operational teams.
Who are we? We’re Funding Circle. We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow. With more than a decade of expertise under our belt, we’ve built a game-changer of a platform with cutting-edge data and technology that’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash. We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle-free processes to deliver an unbeatable customer experience.
The role:
- Deliver Exceptional Service: Deliver exceptional service to our borrowers by partnering directly with Sales Account Managers and Operational teams to meticulously guide our borrowers, ensuring an efficient journey to payout.
- Own the Borrower Journey: Coordinate with borrowers to obtain essential documentation, ensuring speed and accuracy throughout. You’ll be responsible for validating documents for completeness and accuracy before submitting to our Operational teams.
- Master Our Processes: Become an expert on our internal systems and processes to enable fast and proactive problem solving.
- Effectively Manage Your Workflow: Own your pipeline to drive borrower application through to funding while maintaining internal CRM and providing timely updates as required.
- Proactive Risk Management: Confidently identify, escalate, and mitigate any risks, issues, or control weaknesses that arise in your day-to-day work to protect the borrower journey and Funding Circle.
What we’re looking for:
- Experienced working in a Sales Support or operations capacity; ideally within Lending.
- Flexible and prepared to try something different and adapt to change quickly.
- Highly organised and able to organise your day and week to maximise your efficiency.
- Competitive and results-oriented with a desire to work hard and deliver a high volume of work with high attention to detail.
- Able to build and maintain long lasting business relationships.
At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements.
Why join us? At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better. As a flexible-first employer we offer hybrid working at Funding Circle, and we’ve long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day!
We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.
A Few Highlights:
- Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family’s needs.
- Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps), access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16.
- Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax-advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
- Development: Dedicated annual Learning & Development allowance and full access to internal learning platform.
- Lifestyle: Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more!
And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.
Ready to make a difference? We’d love to hear from you.
Sales Support Executive employer: Funding Circle UK
Contact Detail:
Funding Circle UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at Funding Circle. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing our mission inside out. Understand how we support small businesses and be ready to share how your skills can contribute to that goal. Show us you’re passionate about making a difference!
✨Tip Number 3
Practice your problem-solving skills! We love proactive thinkers, so come prepared with examples of how you've tackled challenges in the past. This will show us you can handle the fast-paced environment at Funding Circle.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping small businesses shine through. We want to see that you’re excited about the role and how you can contribute to our mission at Funding Circle.
Tailor Your CV: Make sure your CV highlights relevant experience in sales support or operations. We love seeing how your skills align with what we do, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Funding Circle UK
✨Know the Company Inside Out
Before your interview, take some time to research Funding Circle thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Master the Borrower Journey
Familiarise yourself with the borrower journey as outlined in the job description. Be prepared to discuss how you would ensure a seamless experience for borrowers and how you can contribute to delivering exceptional service alongside Sales Account Managers.
✨Showcase Your Organisational Skills
As a Sales Support Executive, being organised is key. Think of examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to share how you prioritise your workload to maximise efficiency.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about risk management and problem-solving. Prepare specific examples of how you've identified and mitigated risks in previous roles. This will demonstrate your proactive approach and ability to handle challenges effectively.
