At a Glance
- Tasks: Assist brokers with queries and manage inbound inquiries to enhance customer satisfaction.
- Company: Join Funding Circle, a fintech leader supporting UK small businesses.
- Benefits: Competitive salary, flexible work, health perks, and personal development opportunities.
- Other info: Enjoy a vibrant office culture with great perks and a focus on inclusivity.
- Why this job: Make a real impact on small businesses and grow your career in a supportive team.
- Qualifications: Adaptable, driven, and committed to transparent communication.
The predicted salary is between 30875 - 30875 £ per year.
We’re on a mission to back the UK’s small businesses like no one else
Small businesses are the backbone of the economy, and we’re here to help them win.
We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.
At Funding Circle, we have the restless energy of a fintech start‑up with the stability of a public company.
It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.
We’re a high‑performing team that chooses to lift each other up.
We challenge, we champion, and we have each other’s backs – because we know that when we stand together, we move faster and build better.
The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy. Come and join a mission that matters!
The role
London (Hybrid) | 3 days in the office | £30,875 + Benefits
You’ll make a real difference for our customers and your team from day one.
We believe the fastest way to grow is by doing, so we give you ownership to run with things and see real‑time results.
Responsibilities
- Assist brokers with application queries, provide updates on live deals, explain Funding Circle’s product offerings to drive customer satisfaction.
- Manage inbound inquiries from both brokers and borrowers via telephone and email to provide timely and effective support.
- Proactively request information and documentation from brokers to ensure applications progress smoothly through the funnel.
- Maintain the Salesforce CRM with accurate, up‑to‑date information to support business reporting and move deals from application to offer.
- Cultivate strong professional relationships with external introducers and internal departments to enhance the Broker Sales Channel.
- What we’re looking for
- Adaptable with a desire to grow alongside a new team and evolving department.
- A success‑oriented mindset with the drive to excel both independently and as a collaborative team member.
- Performance‑focused and KPI‑driven, with the ability to maintain high standards while working under pressure.
- Committed to transparent communication, delivering both positive and difficult news to customers with integrity.
- Proactive in providing feedback on products and customer sentiment to drive continuous improvement.
- Proactive in identifying ways to use Generative AI to streamline your daily tasks and improve personal productivity.
- Confident using approved AI tools safely and effectively to enhance output and find a better way of working.
We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.
Why join us?
We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026!
As a flexible‑first employer, we use a "best of both" approach.
We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!
- Our Circler Proposition Focuses On Five Areas
- Flexibility: We provide a benefit allowance you can tailor to your own life and family.
- Health: This includes private medical and dental, health assessments, and access to a digital GP.
- Wealth: We offer life assurance, share schemes, and financial coaching.
- Development: You get a dedicated annual learning allowance to help you level up.
- Lifestyle: We have electric car and cycle‑to‑work schemes, plus season ticket loans.
We also have award‑winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.
Ready to join a mission that matters? We’d love to chat!
#J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Broker Customer Service in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Funding Circle UK. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Broker Customer Service in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Funding Circle UK.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Funding Circle UK's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Funding Circle UK
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Funding Circle UK.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Funding Circle UK will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Funding Circle UK employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
