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For Companies At a Glance
- Tasks: Assist investors with queries and manage account wind-downs in a dynamic service team.
- Company: Funding Circle supports small businesses with quick funding solutions across the UK.
- Benefits: Enjoy flexible hybrid working, health perks, and award-winning parental leave policies.
- Why this job: Make a real impact on small businesses while developing your skills in a supportive environment.
- Qualifications: Must be driven, adaptable, and skilled in multitasking with strong communication abilities.
- Other info: Diverse applications are encouraged; no need to meet all requirements perfectly.
We are looking for a Customer Operations Executive in our Service team. This role is part of our Operations team and focuses on providing excellent service to our previous investors, assisting with account wind-downs, documentation, and servicing their needs.
Who are we?
We’re Funding Circle. We back small businesses to succeed. Our mission is to help them get the finance they need to grow. With over a decade of experience, we’ve built a platform that offers quick decisions for SME funding across the UK. We pride ourselves on providing meaningful, human support and fast, hassle-free processes to ensure an outstanding customer experience.
The role
As part of the Service team, you will assist investors with queries related to their investments on our platform. Your responsibilities include:
- Handling inbound enquiries via phone and email, answering investor questions.
- Requesting information from investors through email or phone.
- Updating the Zendesk CRM system and customer files with relevant information for audit trail purposes.
- Building strong relationships with third-party suppliers and internal departments.
- Supporting direct business reporting with accurate and updated information.
- Proactively identifying and mitigating risks, issues, or control weaknesses in your daily tasks.
What we’re looking for
- Driven to succeed both individually and as part of a team.
- Dynamic, KPI-driven, and able to work well under pressure.
- Proficient at multitasking with strong time management skills.
- Transparent communication with customers, both positive and negative.
- Adaptable, with a willingness to provide feedback to improve our products and customer experience.
We encourage diverse applications, even if your experience doesn’t perfectly match all requirements.
Why join us?
We have a significant impact on small businesses, communities, and the economy, generating last year £7.2bn of GDP. Our platform is evolving to meet more SME finance challenges, and we think big and collaborate to serve our customers better.
Benefits and culture
Funding Circle values diversity and offers a flexible hybrid working model, with in-office presence three times a week in London. Our benefits include health, wealth, development, and lifestyle perks, plus award-winning parental leave policies and wellbeing support.
Ready to make a difference? We’d love to hear from you.
Customer Operations Executive (9 month FTC) employer: Funding Circle UK
Contact Detail:
Funding Circle UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive (9 month FTC)
✨Tip Number 1
Familiarise yourself with the Funding Circle platform and its services. Understanding how they assist small businesses will help you answer investor queries more effectively during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult situations. Be prepared to discuss examples of how you've successfully managed customer inquiries or complaints in the past.
✨Tip Number 3
Highlight your experience with CRM systems, particularly Zendesk, if applicable. Being able to demonstrate familiarity with such tools can set you apart as a candidate who can hit the ground running.
✨Tip Number 4
Show your enthusiasm for working in a dynamic, KPI-driven environment. Prepare to discuss how you manage pressure and meet targets, as this role requires a proactive and adaptable approach.
We think you need these skills to ace Customer Operations Executive (9 month FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Operations Executive position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Skills: Emphasise your skills in customer service, multitasking, and time management. Provide specific examples from your past experiences that demonstrate your ability to handle inquiries and build relationships effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for helping small businesses and your understanding of Funding Circle's mission. Mention how your values align with theirs and express your enthusiasm for the role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Funding Circle UK
✨Understand the Company Mission
Before your interview, make sure you understand Funding Circle's mission to support small businesses. Familiarise yourself with their services and how they impact the economy. This will help you align your answers with their values during the interview.
✨Showcase Your Customer Service Skills
As a Customer Operations Executive, you'll be handling investor queries. Prepare examples from your past experiences where you've provided excellent customer service, resolved issues, or built strong relationships. Highlight your ability to communicate transparently and effectively.
✨Demonstrate Multitasking Abilities
This role requires strong time management and multitasking skills. Be ready to discuss how you've successfully managed multiple tasks in previous roles, especially under pressure. Use specific examples to illustrate your capabilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to identify risks or control weaknesses and how you addressed them. This will show your proactive approach to challenges in customer operations.
