Funding Circle in London (Hybrid) is seeking a Complaints Officer in our Business Support team. You will manage a portfolio of customer complaints across our multi-suite of products, ensuring fair, timely outcomes in line with regulatory requirements.
You will conduct end-to-end investigations, draft high-quality final responses, and maintain accurate case records in Salesforce while meeting 8-week deadlines, collaborating with multiple departments to resolve complex issues.
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Complaints & Regulatory Specialist – Hybrid employer: Funding Circle UK
At Funding Circle, we pride ourselves on being an exceptional employer that champions the growth and well-being of our employees. With a flexible-first work culture in London, we offer competitive salaries, tailored benefits, and a strong commitment to professional development, ensuring that every team member can thrive while making a meaningful impact on the UK’s small businesses. Join us to be part of a high-performing team that values collaboration, innovation, and personal growth, all while enjoying perks like barista coffee and subsidised lunches in our vibrant office environment.
