Funding Circle in London is seeking a Head of Complaints to lead a team of five complaints officers, driving performance in a regulated fintech environment. You will own day-to-day operations, ensure regulatory deadlines are met, and partner with other teams to resolve root causes.
You will leverage your FCA DISP and FOS knowledge to make fair, evidence-based decisions and guide process improvements while exploring Generative AI to boost productivity.
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Complaints & Quality Lead – Fintech, FCA, AI-Enabled employer: Funding Circle UK
At Funding Circle, we pride ourselves on being an exceptional employer that champions the growth and well-being of our employees. With a flexible-first work culture in London, we offer competitive salaries, tailored benefits, and a strong commitment to professional development, ensuring that every team member can thrive while making a meaningful impact on the UK’s small businesses. Join us to be part of a high-performing team that values collaboration, innovation, and personal growth, all while enjoying perks like barista coffee and subsidised lunches in our vibrant office environment.
