Collections Team Leader

We’re on a mission to back the UK’s small businesses like no one else. Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start‑up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high‑performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs – because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy.

As a Collections Team Leader, you will play a crucial role in the day‑to‑day operational success of a delinquency collections team. You will support the achievement of individual Collections Executives, contributing to departmental and business targets to help protect investor returns.

• Providing direct, day‑to‑day operational guidance and support to a team of Collections Executives.
• Assisting with individual performance management, including setting and tracking weekly/monthly targets across a broad range of KPIs (from talk time to cash collected), under the guidance of your manager.
• Motivating and energising your team to strive towards and exceed their targets.
• Providing team members with regular feedback, conducting 1-to-1s, KPI reviews, and call shadowing sessions to hone negotiation skills and drive improvements in cure, roll, and default rates.
• Supporting the development of your team members and contributing to their long‑term progression goals.
• Assisting in the implementation of improvements to the Collections process.
• Delivering Funding Circle’s training and competence framework, ensuring executives are supported and developed to reach their maximum potential and that issues of underperformance are identified early with support plans put in place.
• Providing a quality‑orientated, highly borrower‑focused service to all internal and external stakeholders, meeting all aspects of the Quality Assurance framework.
• Handling and resolving first‑line customer complaints, ensuring a focus on delivering first contact resolution and escalating complex issues where necessary.
• Supporting the management of your team’s capacity to ensure a high level of productivity and performance.
• Ensuring that all aspects of regulatory compliance and internal Funding Circle processes are adhered to and excellent customer service is consistently achieved.

What we’re looking for:

• Proven experience as a high‑performing Collections Executive or Senior Executive, ideally with informal leadership or mentoring experience.
• Demonstrable ability to coach, mentor, and inspire individuals from a diverse range of backgrounds.
• A motivated and deadline‑driven individual with the ability to work under pressure whilst maintaining quality of work.
• Excellent communicator with strong interpersonal skills, a high degree of self‑awareness, confidence, and resilience.
• Great attention to detail and ability to effectively use technology in the workplace.
• Able to make sound decisions and follow through on them.
• A skilled negotiator with a good understanding of business operations.
• A strong grasp of figures and the ability to quickly interpret KPIs.
• Proactive in identifying opportunities to refine processes and find smarter ways to work.
• Competitive and able to contribute to nurturing a high‑performing team environment.

We’re building a place where everyone truly feels they belong. Even if your past experience doesn’t align perfectly with every requirement, we’d still love to hear from you.

Why join us?

• We back you to build an incredible career.
• As a flexible‑first employer, we use a "best of both" approach.
• Our Circler Proposition Focuses On Five Areas:

• Flexibility: We provide a benefit allowance you can tailor to your own life and family.
• Health: This includes private medical and dental, health assessments, and access to a digital GP.
• Wealth: We offer life assurance, share schemes, and financial coaching.
• Development: You get a dedicated annual learning allowance to help you level up.
• Lifestyle: We have electric car and cycle‑to‑work schemes, plus season ticket loans.

We also have award‑winning parental leave policies. We’re here to support you through the big life moments, from fertility treatments to new additions to the family. Ready to join a mission that matters? We’d love to chat!