Collections Manager

We’re on a mission to back the UK’s small businesses like no one else. Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy. Come and join a mission that matters!

London (Hybrid) | 3 days in the office | Competitive Salary + Benefits

As the Collections Manager, you will be responsible for the overall strategic direction and performance of the Collections function. You will manage a key delinquency collections team while also driving crucial project management initiatives related to all collections products.

Your Responsibilities Will Include:

• Overseeing multiple teams and Team Managers/Leaders within your remit, providing guidance and support to ensure execution of performance management and coaching to achieve against a broad range of KPIs.
• Serving as the formal Project Manager for CRL (and beyond), overseeing key initiatives and ensuring successful delivery.
• Managing and owning risk registers and risk tickets, ensuring proactive identification and mitigation of potential issues across all collections products.
• Liaising effectively with the Enterprise Risk Management Team, ensuring compliance and alignment with company-wide risk frameworks.
• Driving the CRL OKR onto the product roadmap, ensuring Collections requirements and strategic objectives are integrated into product development.
• Developing and implementing departmental strategies, policies, and procedures specific to Collections operations.
• Managing relationships with external stakeholders (e.g., suppliers) relevant to all collections products.
• Leading investor, and other audit walkthroughs, presenting findings and operational processes to both current and prospective investors.
• Contributing to Funding Circle’s training and competence framework to ensure individuals are supported and developed to reach their maximum potential.
• Providing a quality-orientated, highly borrower-focused service to all internal and external stakeholders which meets all aspects of the Quality Assurance framework.
• Providing oversight of complaints in your business area, ensuring Funding Circle is focused on delivering a first contact resolution on all calls and where necessary handle and resolve escalated issues.
• Being responsible for managing your team’s capacity to ensure a high level of productivity and performance.
• Ensuring that all aspects of regulatory compliance and internal Funding Circle processes are adhered to and excellent customer service is consistently achieved.

What we’re looking for:

• Experience in leading a team and managing performance in a collections environment.
• Proven ability in delivering strong performance through leadership coaching, mentoring, and always taking ownership for your team's results.
• Proficiency in managing risk registers, owning risk tickets, and liaising with Enterprise Risk Management teams.
• Track record of driving operational objectives (OKRs) onto product roadmaps.
• A motivated and deadline-driven individual with the ability to work under pressure whilst maintaining quality of work.
• Able to make and follow through on difficult decisions.
• You know your figures and you are quickly able to analyse and interpret KPIs.
• Being proactive in refining processes and finding smarter ways to work.
• Proven track record of delivering polished presentations to potential investors, external audit, and/or C-suite.
• You’re able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity.
• Confident using approved AI tools safely and effectively to enhance your output and find a better way of working.

We’re building a place where everyone truly feels they belong. We would love to hear from you even if your past experience doesn’t align perfectly with every requirement.

Why join us?

• We back you to build an incredible career.
• As a flexible-first employer, we use a "best of both" approach.
• We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!

Our Circler Proposition Focuses On Five Areas:

• Flexibility: We provide a benefit allowance you can tailor to your own life and family.
• Health: This includes private medical and dental, health assessments, and access to a digital GP.
• Wealth: We offer life assurance, share schemes, and financial coaching.
• Development: You get a dedicated annual learning allowance to help you level up.
• Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.

We also have award-winning parental leave policies. We’re here to support you through the big life moments, from fertility treatments to new additions to the family. Ready to join a mission that matters? We’d love to chat!