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For Companies At a Glance
- Tasks: Support SMEs facing financial difficulties and negotiate suitable outcomes for borrowers and investors.
- Company: Join Funding Circle, a leader in SME finance with a supportive culture.
- Benefits: Enjoy flexible working, competitive salary, health perks, and tailored benefits.
- Other info: Dynamic workplace with opportunities for growth and a focus on diversity.
- Why this job: Make a real impact on small businesses while developing your career in finance.
- Qualifications: Experience in high-volume call environments and strong communication skills required.
The predicted salary is between 26000 - 39000 £ per year.
We are looking for a Collections Executive in our Collections & Recoveries team. The Collections & Recoveries team actively cultivates a supportive collections & recoveries culture for SMEs through their specialised debt collection procedures.
Responsibilities
- Supporting SME business owners who are facing financial difficulties over the telephone and via written communication to effectively understand the cause, diagnosis and prognosis of their businesses' financial situation, negotiating an outcome which is appropriate for both the borrower and our Investors.
- Building rapport with our Borrowers to understand their needs and expectations, meeting these consistently through commitment to our quality framework delivering an outstanding service.
- In communication you will always provide support to our small business customers and protect our investor returns, managing accounts with a strong focus on cash collection and aged debt clearance, always trying to minimise loans defaulting.
- Recognise opportunities to further aid our borrowers, taking the initiative to identify and implement the best solutions.
- Handle Borrower dissatisfaction in an appropriate and professional manner and adhere to our complaints/escalation process.
- Comply with all appropriate regulatory and FCA guidelines which are pertinent to Borrowers, Colleagues and Investors.
- Proactively problem solve, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day.
Qualifications
- Strong experience of working in a high volume call environment; inbound or outbound.
- Experience of working in a KPI driven environment and working towards targets and SLAs.
- Empathetic with the ability to have difficult conversations in a professional manner.
- Organised with great attention to detail, and the ability to use multiple systems.
- Be a motivated and deadline-driven individual with the ability to work under pressure whilst maintaining the quality of work.
Why join us?
At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better. As a flexible-first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day!
We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.
A Few Highlights
- Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family’s needs.
- Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps), access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16.
- Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax-advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
- Development: Dedicated annual Learning & Development allowance and full access to internal learning platform.
- Lifestyle: Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more!
And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.
Seniority level Entry level
Employment type Full-time
Job function Accounting/Auditing and Finance
Ready to make a difference? We’d love to hear from you.
Collections Executive employer: Funding Circle UK
Contact Detail:
Funding Circle UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive
✨Tip Number 1
Get to know the company inside out! Before your interview, check out their website, read up on their values, and understand their mission. This will help you connect your skills to what they’re all about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your empathy and problem-solving skills, which are key for a Collections Executive.
✨Tip Number 3
Don’t forget to ask questions! Prepare thoughtful questions about the team culture and how they support SMEs. This shows you’re genuinely interested and helps you figure out if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be part of a community that’s making a real difference for small businesses every day.
We think you need these skills to ace Collections Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in high-volume call environments and KPI-driven roles. We want to see how your skills align with the Collections Executive position!
Show Your Empathy: In your written application, demonstrate your ability to handle difficult conversations with empathy. Share examples of how you've supported customers in challenging situations, as this is key for us in the Collections & Recoveries team.
Be Detail-Oriented: Pay attention to the details in your application. We love organised individuals, so make sure your documents are well-structured and free from errors. This reflects your ability to manage multiple systems effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Funding Circle UK
✨Know Your Numbers
As a Collections Executive, you'll be dealing with financial situations daily. Brush up on key financial terms and metrics relevant to SMEs. This will not only help you understand the borrowers' situations better but also show your potential employer that you're serious about the role.
✨Empathy is Key
You'll need to have difficult conversations with borrowers. Prepare by thinking of examples where you've successfully navigated tough discussions in the past. Highlight your ability to empathise and build rapport, as this is crucial for supporting SME business owners.
✨Showcase Your Problem-Solving Skills
The job requires proactive problem-solving. Think of specific instances where you've identified issues and implemented solutions. Be ready to discuss these examples during your interview to demonstrate your capability in mitigating risks and handling borrower dissatisfaction.
✨Familiarise Yourself with Regulations
Understanding regulatory and FCA guidelines is essential for this role. Do some research on the relevant regulations that affect debt collection and recovery processes. Being knowledgeable about these will impress your interviewers and show that you're prepared to comply with industry standards.