Sales Operations Executive in London

We are looking for a Sales Operations Executive in our Sales Support Team. As a Sales Operations Executive (known internally as Sales Support Executive) you will deliver exceptional service and partner with Sales Account Managers to guide borrowers through their Funding Circle journey, ensuring a swift and seamless payout experience. You will become an expert in internal processes by collaborating with various internal and operational teams.

Who are we? We’re Funding Circle. We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow. With more than a decade of expertise under our belt, we’ve built a game‐changer of a platform with cutting‐edge data and technology that’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning‐fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash. We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle‐free processes to deliver an unbeatable customer experience.

The role:

• Deliver Exceptional Service: Deliver exceptional service to our borrowers by partnering directly with Sales Account Managers and Operational teams to meticulously guide our borrowers, ensuring an efficient journey to payout.
• Own the Borrower Journey: Coordinate with borrowers to obtain essential documentation, ensuring speed and accuracy throughout. You’ll be responsible for validating documents for completeness and accuracy before submitting to our Operational teams.
• Master Our Processes: Become an expert on our internal systems and processes to enable fast and proactive problem solving.
• Effectively Manage Your Workflow: Own your pipeline to drive borrower application through to funding while maintaining internal CRM and providing timely updates as required.
• Proactive Risk Management: Confidently identify, escalate, and mitigate any risks, issues, or control weaknesses that arise in your day‐to‐day work to protect the borrower journey and Funding Circle.

What we’re looking for:

• Experienced working in a Sales Support or operations capacity; ideally within Lending.
• Flexible and prepared to try something different and adapt to change quickly.
• Highly organised and able to organise your day and week to maximise your efficiency.
• Results‐oriented with a desire to work hard and deliver a high volume of work with high attention to detail.
• Able to build and maintain long lasting business relationships.

At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements.

Why join us? At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal‐opportunity workplace and affirmative‐action employer. We truly believe that diversity makes us better. As a flexible‐first employer we offer hybrid working at Funding Circle, and we’ve long believed in a 'best of both' approach to in‐office collaboration and non‐office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista‐made coffee and subsidised lunches (via JustEat) every day!

We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.

Highlights:

• Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family’s needs.
• Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eye‐care vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps), access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16.
• Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax‐advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
• Development: Dedicated annual Learning & Development allowance and full access to internal learning platform.
• Lifestyle: Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more!

And finally, we have award‐winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.

Ready to make a difference? We’d love to hear from you.