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- Tasks: Handle customer complaints with care and ensure fair resolutions.
- Company: Leading financial services company in London with a focus on diversity.
- Benefits: Competitive salary, hybrid work model, and commitment to employee wellbeing.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong problem-solving skills and experience in handling complex complaints.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial services company in London seeks a Complaints Officer to ensure customer complaints are handled fairly and promptly. The role demands problem-solving skills, attention to detail, and experience handling complex complaints, particularly in financial services. This position offers a dynamic hybrid work environment, competitive salary, and a commitment to diversity and employee wellbeing.
Complaints Specialist – Hybrid, Financial Services in London employer: Funding Circle Ltd.
Contact Detail:
Funding Circle Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Specialist – Hybrid, Financial Services in London
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common complaints handling scenarios. Think about how you'd approach complex issues and showcase your problem-solving skills. We want to see you shine!
✨Tip Number 3
Don’t forget to research the company culture! Understanding their commitment to diversity and employee wellbeing can help you tailor your responses during interviews. Show them you’re a great fit for their team.
✨Tip Number 4
Apply through our website for the best chance of landing that Complaints Specialist role. We make it easy for you to showcase your skills and experience directly to the hiring team!
We think you need these skills to ace Complaints Specialist – Hybrid, Financial Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints, especially in financial services. We want to see how your problem-solving skills and attention to detail shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for the Complaints Specialist role. Share specific examples of how you've successfully resolved complex complaints in the past.
Showcase Your Skills: Don’t forget to mention any relevant certifications or training you’ve completed. We love seeing candidates who are proactive about their professional development, especially in the financial sector!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Funding Circle Ltd.
✨Know Your Complaints Handling Process
Familiarise yourself with the complaints handling process specific to financial services. Be ready to discuss how you would approach a complex complaint, highlighting your problem-solving skills and attention to detail.
✨Showcase Your Experience
Prepare examples from your past roles where you've successfully resolved customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your expertise in handling difficult situations.
✨Research the Company Culture
Understand the company's commitment to diversity and employee wellbeing. Be prepared to discuss how your values align with theirs and how you can contribute to a positive work environment, especially in a hybrid setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest and helps you assess if the company is the right fit for you. Consider asking about their approach to employee development or how they handle particularly challenging complaints.
