IT Manager

This job is with FundApps, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

We are looking for a hands-on and strategic IT Manager to lead the delivery of secure, reliable, and scalable corporate technology across FundApps. Supporting approximately 270 colleagues across five international offices and hybrid working environments, you will be responsible for the technology experience of our people from their first day at FundApps through to their last. You will work closely with Information Security, People, Finance, Legal and different team leaders to ensure that FundApps’ corporate technology supports the growth and needs of our organisation. This role has a broad scope, as you will work across identity, devices, SaaS, automation, and office infrastructure.

As the IT Manager, you will be responsible for managing IT analysts located in other locations and time zones to provide a resilient IT support experience to users worldwide.

What you will own:

• FundApps’ global corporate IT strategy roadmap in service of the company goals.
• The global IT support service, including service levels, escalations, incident management, employee satisfaction and continuous improvement.
• The Joiner, mover and leaver processes and IAM processes for over 270 users.
• A fleet of MacOS, Windows and Azure Virtual Desktops across 5 offices.
• Administration of the companies SaaS estate and AI tooling.
• Office connectivity, Wi-Fi, meeting-room systems and associated workplace technology across 5 offices.
• Operation of the corporate IT security and compliance controls in partnership with the security team.
• Management of IT vendors, contracts, licences and expenditure, balancing cost, employee experience, security and long-term maintainability.

Our Tech Stack:

• MacOS and Windows
• Okta
• Google Workspace
• Microsoft Azure
• Iru (formerly Kandji)
• CrowdStrike
• Slack
• Zoom

What You'll Bring To The Team:

• You are an IT Manager with experience managing complex estates.
• You are comfortable operating autonomously, making sound decisions and asking for input or support when it will improve the outcome.
• You keep your users’ productivity at the heart of what you do.
• You can articulate the value of your own work in larger projects or team-wide goals.
• You have the space to own and deliver solutions and are comfortable working with ambiguity and evolving requirements.
• You are comfortable asking for and giving feedback.
• You help others when needed and participate in debates, brainstorms, and other team conversations regularly.
• You build strong relationships with your colleagues across the wider company and can respectfully challenge one another to understand the problem and find the best solutions.
• You seek out opportunities to improve our workflows, processes, and practices; 1% improvements over time improve things for everyone.
• You identify and help implement improvements to processes and standards within the team, seek to optimise our workflows, and share ideas for how to automate manual tasks.

A Few Things To Know Before You Apply:

• We require candidates to have permission to work in the UK without visa sponsorship.
• We work hybrid and ask that new FundAppers spend 3 days per week at our shiny London office during their first 6 months.
• After that, our policy is at least 2 days per week in the office to collaborate, connect and enjoy our shared space and team activities.

Life at FundApps:

• Work/life balance with flexible hybrid working.
• Wellbeing benefits such as private health insurance, life insurance, a flexible stipend and mental health coaching.
• Matched pension contribution up to 10%.
• Peer micro-bonuses through Bonusly.
• £1,000 learning budget each year and unlimited professional development leave.
• Peer-led ‘Brown-bag lunch’ learning sessions and an annual Learning Festival.
• 25 days holiday leave + an extra day next year if you use it all + an extra day after 3 & 5 years.
• 5 Years @ FundApps - additional 4 weeks paid holiday leave during your 5th year as a FundApper.
• 26 weeks leave for all new parents regardless of gender, location or family structure.
• Volunteering leave.
• Birthday off.

We are proud of the diversity of all FundAppers - it makes us strong. We provide flexibility around religious observances and embrace a variety of cultural celebrations! If you’re looking for a workplace where you can just be yourself, you’re in the right place.

Your Privacy: Any information you submit through our job application process will be used for the purposes of assessing your fit for a role at FundApps. We may also retrieve and store information from your public social media profiles for the same purpose. By applying for this position, you consent to your data being processed in accordance with the FundApps privacy policy.