At a Glance
- Tasks: Onboard clients and manage implementation projects for a stellar client experience.
- Company: Join a leading FinTech company with a focus on innovation and client success.
- Benefits: Competitive salary, flexible hybrid work, health insurance, and generous holiday leave.
- Other info: Opportunities for professional development and a supportive team culture.
- Why this job: Make a real impact by ensuring clients thrive with our services in a dynamic environment.
- Qualifications: Experience in project management within financial SaaS or FinTech, excellent communication skills.
The predicted salary is between 85000 - 110000 £ per year.
Reporting to the Lead Implementation Manager in New York, you will be responsible for ensuring clients can use the services they've signed up for as quickly as possible. This includes onboarding new clients and adding new services for existing clients. The key areas of focus for the Implementation Manager are the governance of the implementation project, and assisting with the technical system setup by providing subject matter expertise throughout each stage of the implementation. While speed of delivery is an important success factor for this role, the overall client experience is a much higher priority. So while the role requires technical expertise, the key requirements are client-facing, softer skills, and ensuring that we provide the best service possible to our clients – a stellar list of 150+ financial institutions across the globe.
What You’ll Be Working On
- Ensure a consistently excellent client experience by planning, scheduling, and managing the implementation from project kick-off through to go-live.
- Create a bespoke implementation plan (using our template) based on the client's product suite, profile and objectives.
- Facilitate recurring meetings with the client where you act as both a product SME and project manager, to ensure the client is meeting their project milestones and objectives.
- Guide the client through the data and technical requirements to build out XML/CSV files and configure APIs.
- Proactively anticipate potential project blockers and challenges, find solutions, and own the delivery.
- Contribute to company goals and team success by proactively identifying opportunities to improve workflows and processes.
- Use your expertise to share best practices and mentor more junior colleagues, and facilitate cross-team work and learning.
- Work closely with and manage key internal stakeholders across Client Success, Product, Engineering and Regulatory teams to ensure smooth onboarding.
What You’ll Bring To The Team
- Relevant experience in a similar role, preferably within a financial SaaS, FinTech or RegTech company.
- Financial industry knowledge and experience of working with asset managers, hedge funds, pension funds and/or banks.
- A track record of successfully managing multiple and simultaneous complex implementation projects with demonstrated understanding of project scheduling, scope management, resource management, issue tracking, and escalation management.
- Proven ability to learn required technical and financial knowledge relating to FundApps (e.g., manipulating XMLs, using APIs, financial instruments, trading terminology).
- Experience managing numerous stakeholders with different levels of seniority and different priorities.
- Advocate for clients, whilst balancing what’s best for FundApps and the broader client base.
- Ability to adapt to change quickly and handle a fast-paced, growing environment.
- Excellent communication (written and verbal) and organisational skills.
- A passionate, dedicated and solutions-focused attitude.
- A real thirst for knowledge and a desire to constantly improve – FundAppers are a curious bunch of people!
A Few Things To Know Before You Apply
- Salary range: $110,000 – $140,000, with final offer based on experience and interview performance.
- Work Eligibility: Candidates must have permission to work in the US without sponsorship.
- Location: Hybrid work model – 3 days per week in the New York office during the first 6 months, then at least 2 days per week in office thereafter.
Life At FundApps
- Work/life balance with flexible hybrid working.
- Private medical and dental insurance.
- Wellbeing benefits such as private health insurance, life insurance, a flexible stipend and mental health coaching.
- Peer micro-bonuses through Bonusly.
- $1,300 learning budget each year and unlimited professional development leave.
- Peer-led 'Brown-bag lunch' learning sessions and annual Learning Festival.
- 25 days holiday leave, plus an extra day next year if you use it all, and an extra day after 3 & 5 years. In the 5th year an additional 4 weeks paid holiday leave.
- 26 weeks leave for all new parents regardless of gender, location or family structure.
- Volunteering leave.
- Birthday off.
Implementation Manager in Whitehall employer: FundApps Ltd
At FundApps, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises work/life balance and employee well-being. Our hybrid working model allows for flexibility, while our commitment to professional development is evident through our generous learning budget and peer-led learning sessions. With a focus on client satisfaction and a supportive environment for growth, we empower our employees to thrive both personally and professionally in the heart of New York City.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager in Whitehall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FundApps Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FundApps Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Implementation Manager in Whitehall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FundApps Ltd:Your cover letter is your chance to shine! Tell us why you want to work at FundApps Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FundApps Ltd!
How to prepare for a job interview at FundApps Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
