Job description
About Gaia Mayfair
Gaia Mayfair is a refined Mediterranean dining destination known for exceptional hospitality, elegant service, and a vibrant guest experience. Gaia combines world-class food, sophisticated ambiance, and attentive service in the heart of Mayfair.
We are seeking an experienced and passionate Head Waiter to join our front-of-house team and help deliver an outstanding dining experience that reflects the standards and energy of the Gaia brand.
Role Overview
The Head Waiter is responsible for leading a section during service, ensuring guests receive professional, warm, and attentive hospitality at all times. The ideal candidate will possess strong food and beverage knowledge, excellent communication skills, and the ability to perform in a fast-paced luxury hospitality environment.
This role requires a hands-on leader who can support junior team members, maintain exceptional service standards, and contribute positively to the overall guest journey.
Key Responsibilities
Deliver exceptional guest service throughout the dining experience
Manage and oversee a designated section during service
Ensure tables are prepared and maintained to the highest standards
Provide detailed menu and beverage recommendations confidently
Take accurate food and beverage orders and coordinate effectively with the kitchen and bar teams
Anticipate guest needs and resolve concerns professionally and efficiently
Support and mentor junior waiters, runners, and commis staff
Maintain strong knowledge of menu items, allergens, specials, and wine pairings
Ensure compliance with health, safety, hygiene, and company standards
Assist management in achieving service excellence and operational efficiency
Contribute to a positive and collaborative team environment
What We Offer
Competitive salary and service charge
Career development and progression opportunities
Training and continuous professional development
Opportunity to work within a prestigious hospitality brand
Dynamic and supportive team environment
Who are we?
Established in 2011, Fundamental Hospitality is a UAE born company that unifies the regions leading lifestyle concepts. As an international ecosystem of hospitality brands, the group develops elevated, home-grown concepts that showcase the quality and innovation of the region, whilst exporting them to key cosmopolitan cities around the world. Fundamental Hospitality delivers lifestyle brands reimagined, where a creative approach to concept development leads to a dynamic experience in each and every venue. The group has played a fundamental role in the expansion of brands from the UAE to the world, where we understand the essential elements needed to execute experience driven lifestyle concepts on an international scale. The collection of brands within the portfolio include globally acclaimed concepts Gaia, Shanghai Me, Alaya, La Maison Ani, Piatti and Izu Burger, as well as international franchises, Scalini Dubai, Scalini Riyadh, Cipriani Dubai, and Cipriani Dolci UAE. Fundamental Hospitality owns and operates venues across the Middle East and Europe, with ongoing expansion of the group’s concepts into the GCC, Europe, UK, and USA. Dubai will further see the launch of new home grown concepts as Fundamental Hospitality continues to cement itself as the leading innovator in the hospitality industry.
Job requirements
Candidate Requirements
Previous experience as a Head Waiter or Senior Waiter in a high-end restaurant or luxury hospitality venue
Strong understanding of fine dining service standards
Excellent communication and interpersonal skills
Professional appearance and presentation
Ability to work efficiently under pressure in a busy environment
Passion for hospitality and guest satisfaction
Strong organizational and multitasking abilities
Good food and wine knowledge; Mediterranean cuisine experience is advantageous
Fluent English required; additional languages are a plus
Flexible availability including evenings, weekends, and holidays
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