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For Companies At a Glance
- Tasks: Welcome guests and manage their belongings with care in a luxury setting.
- Company: Join the award-winning Shanghai Me, a top dining and nightlife spot in London.
- Benefits: Earn £13-£15 per hour plus tips while working in an exciting venue.
- Why this job: Be the first and last point of contact for guests, creating memorable experiences.
- Qualifications: Customer service experience is a plus; be personable and detail-oriented.
- Other info: Flexible late-night shifts from Thursday to Saturday with immediate start.
Overview
Cloak Room Attendant – Shanghai Me, Shanghai Me, an award-winning fine dining and nightlife destination in the heart of London, is looking for a professional and reliable Cloak Room Attendant to join our dynamic team. This role is ideal for someone who is personable, attentive, and thrives in a luxury hospitality environment. You’ll be the first and last point of contact for many of our guests, ensuring their experience is seamless and their belongings are handled with the utmost care.
Responsibilities
- Welcome guests warmly and assist with coats, bags, umbrellas, and personal items.
- Issue and track cloakroom tickets to ensure accuracy and security.
- Maintain the cloakroom area in a clean, organised, and presentable condition.
- Return items promptly and accurately upon request.
- Support with lost property procedures in line with company policy.
Working Hours
- Thursday to Saturday
- 9:00pm – 5:00am
- Flexibility for late-night events when required
What We’re Looking For
- Previous experience in hospitality or customer service preferred.
- Excellent communication and interpersonal skills.
- Reliable, trustworthy, and detail-oriented.
- Ability to remain calm and efficient under pressure.
Benefits
- Competitive pay: £13 – £15 per hour (depending on experience)
- Work in one of London’s most exciting venues.
- Be part of a passionate and professional team.
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Cloakroom Attendant employer: Fundamental Hospitality
Contact Detail:
Fundamental Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloakroom Attendant
✨Tip Number 1
Make sure to showcase your personality during the interview! As a Cloak Room Attendant, being personable is key. Smile, engage with the interviewer, and let your enthusiasm for hospitality shine through.
✨Tip Number 2
Prepare to discuss your previous experiences in customer service or hospitality. Even if you haven't worked in a cloakroom before, share stories that highlight your attention to detail and ability to stay calm under pressure.
✨Tip Number 3
Dress the part! Since you're applying for a role in a luxury environment, make sure you look polished and professional for your interview. It shows you understand the vibe of Shanghai Me and are ready to represent the brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic team at Shanghai Me.
We think you need these skills to ace Cloakroom Attendant
Some tips for your application 🫡
Be Personable: When writing your application, let your personality shine through! We want to see that you’re warm and welcoming, just like you would be with our guests. A friendly tone can make a big difference.
Highlight Relevant Experience: Even if you don’t have direct cloakroom experience, mention any customer service or hospitality roles you've had. We love seeing how your skills can translate into this role, so don’t hold back!
Attention to Detail: Make sure your application is neat and free of typos. Just like in the cloakroom, we value organisation and accuracy. A polished application shows us you care about the details.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Fundamental Hospitality
✨Know the Venue
Before your interview, take some time to research Shanghai Me. Familiarise yourself with their menu, atmosphere, and what makes them stand out in the fine dining scene. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Cloak Room Attendant, you'll be the first point of contact for guests. During the interview, highlight any previous experience where you've provided excellent customer service. Share specific examples that demonstrate your ability to remain calm and friendly under pressure.
✨Dress the Part
Since this is a luxury hospitality role, make sure to dress smartly for your interview. A polished appearance reflects your understanding of the environment you'll be working in and shows that you take the opportunity seriously.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones about the team dynamics, training opportunities, or how they handle busy nights. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.