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For Companies At a Glance
- Tasks: Support the sales team with paperwork, customer queries, and report generation.
- Company: Join ASD, a leading UK metal stockholder focused on sustainability and digital innovation.
- Benefits: Enjoy perks like lease cars, pension contributions, discount cards, and health programmes.
- Why this job: Be part of a dynamic team driving change in the metal industry while building valuable skills.
- Qualifications: Must be computer literate, with strong communication skills and customer service experience.
- Other info: This is a full-time, office-based role in Birkenhead.
The predicted salary is between 24000 - 36000 £ per year.
ASD is one of the leading metal stockholders and processing suppliers in the UK. We are renowned for supplying a diverse range of ferrous and non-ferrous products. Our extensive in-house processing portfolio in combination with our expertise enables us to deliver cost efficient metal solutions and high-quality steel products. As a pioneer of digital transformation in the steel and metal industry, we continuously strive to add value to our customers by investing into digital technologies and introducing innovative eProcurement solutions. We are passionate about sustainability and aim to transform our industry by playing an active role in building a sustainable future for our employees, customers, community and future generations.
Role Overview
Based at our offices in Birkenhead, we are currently seeking a full time Sales Support Administrator who will be an integral part of our sales team. Key responsibilities will include:
- To play a key administrative role in supporting the sales team through processing sales-related paperwork.
- Be able to assist customers who may need help with orders, requests and complaints.
- Responsible for dealing with invoice queries, and report generation as required.
- Handling customer requests, queries and complaints through all communication mediums, phone, email, etc.
- Maintaining good customer relations.
- Production of reports as required by the sales exec and management team.
- Delivery to promise management, highlighting any issues before they arise.
- Data input into SAP, Excel as required.
- To work safely in full compliance with all company & local safety practices & to be proactive in identifying/preventing hazards in the workplace.
- To work to established standards relating to the activities & products.
- Work to established standards, incorporating continuous improvement, to ensure that company and customer requirements are met.
- Ensures that output targets are achieved.
- Participates in continuous improvement activities to increase sales capacity.
Qualifications and Skills
- Computer literate with excellent use of Microsoft Office applications.
- Excellent communication/relationship building skills verbal and written.
- Experience of working as part of a high performing team.
- Experience of customer service and/or client management.
- Experience of filtering and reporting numeric data.
The Company and Benefits
As well as a competitive salary we also offer an attractive benefits package which include:
- Lease Cars by Salary Sacrifice
- Contributory Pension
- Long Service Awards
- Discount cards for shops and restaurants
- Holiday Trading
- Cycle to Work Scheme
- Medicash Programme
- Health Assured Employee Assistance Programme
- Lifetime Financial Wellbeing
This is a full time role which is fully office based.
Sales Support Administrator employer: (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f
Contact Detail:
(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Familiarise yourself with the metal industry and the specific products offered by ASD. Understanding the nuances of ferrous and non-ferrous materials will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SAP and Excel skills, as these are crucial for data input and report generation. Consider taking a quick online course or tutorial to ensure you're comfortable with these tools, which will give you an edge over other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled customer queries and complaints in the past. Being able to share specific instances where you've maintained good customer relations will showcase your experience and problem-solving abilities.
✨Tip Number 4
Research ASD's commitment to sustainability and digital transformation. Being knowledgeable about their initiatives will not only impress your interviewers but also allow you to align your values with the company's mission, making you a more attractive candidate.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Sales Support Administrator position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, administration, and any relevant skills such as data input and report generation. Use bullet points for clarity and focus on achievements that demonstrate your ability to support a sales team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s commitment to sustainability and digital transformation. Provide specific examples of how your skills and experiences make you a great fit for the Sales Support Administrator position.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f
✨Know the Company Inside Out
Before your interview, make sure to research ASD thoroughly. Understand their products, services, and commitment to sustainability. This will not only show your interest but also help you tailor your answers to align with their values.
✨Demonstrate Your Customer Service Skills
As a Sales Support Administrator, you'll be dealing with customer queries and complaints. Prepare examples from your past experiences where you've successfully resolved issues or built strong customer relationships. This will highlight your suitability for the role.
✨Showcase Your Technical Proficiency
Since the role involves data input into SAP and Excel, be ready to discuss your experience with these tools. If possible, mention specific tasks you've completed using them, as this will demonstrate your capability to handle the technical aspects of the job.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth within the role. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you.
