At a Glance
- Tasks: Join us as a Hotel Receptionist, managing guest check-ins, inquiries, and reservations.
- Company: Work in a stunning hotel in Lyme Regis, known for its warm atmosphere and beautiful gardens.
- Benefits: Enjoy a competitive salary, paid overtime, and accommodation provided at a low weekly cost.
- Other info: Apply via email or phone; no fees for job seekers. Join us and make a difference!
- Why this job: Be part of a friendly team, enhance your customer service skills, and work in a picturesque location.
- Qualifications: Previous reception experience is essential; must be hardworking, flexible, and customer-focused.
Salary: 13.00 β 14.00 GBP per hour + 40 hours/week + paid overtime
Job Title: Hotel Receptionist/General Assistant
Location: Lyme Regis, Dorset
Accommodation: Provided, at a charge of 75.00 GBP per week
Contract Type: Permanent
Workplace Description: Set in a beautiful location with private gardens and stunning views, the hotel offers a warm, friendly, and welcoming atmosphere with attentive service to make guests feel at home.
Main Duties and Responsibilities:
- Assist in the day-to-day running of the reception area, including answering calls, guest inquiries, check-ins and check-outs, and reservations.
- Work efficiently at a busy front desk, providing high levels of customer service.
- Assist in other hotel departments such as housekeeping and restaurant service during busy periods.
Essential Criteria:
- Previous reception experience in a good quality hotel.
- Hardworking, flexible, and a good team player.
- Customer-focused, well-presented, and polite.
- Ability to work independently and follow instructions.
- Good computer skills.
Applications should be made via email or phone, in Word format, and in English. Please note that DDH Recruitment Ltd does not charge job seekers for its services. All employment is subject to UK taxation.
By applying, you consent to DDH Recruitment Ltd processing your personal data for recruitment purposes, including sharing your details with clients. If you do not wish your data to be shared, please contact us.
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Hotel Receptionist/General Assistant employer: (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f
Contact Detail:
(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Hotel Receptionist/General Assistant
β¨Tip Number 1
Familiarise yourself with the local area and attractions in Lyme Regis. This knowledge will not only help you assist guests better but also show your enthusiasm for the role during any informal conversations.
β¨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This can help you feel more confident when dealing with real guests and their inquiries.
β¨Tip Number 3
Network with current or former hotel staff in the area. They can provide insights into the hotel's culture and expectations, which can be invaluable during your interview.
β¨Tip Number 4
Prepare to discuss your previous reception experience in detail. Think of specific examples where you provided excellent customer service or handled difficult situations, as this will demonstrate your suitability for the role.
We think you need these skills to ace Hotel Receptionist/General Assistant
Some tips for your application π«‘
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception or customer service. Emphasise your skills in handling guest inquiries, check-ins, and check-outs, as well as your ability to work in a busy environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your customer-focused approach. Mention specific examples of how you've provided excellent service in previous roles and how you can contribute to the warm atmosphere of the hotel.
Highlight Flexibility and Teamwork: In your application, stress your flexibility and ability to work as part of a team. Provide examples of situations where you've successfully collaborated with others or adapted to changing circumstances in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f
β¨Showcase Your Customer Service Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Prepare examples of how you've provided excellent customer service in previous roles, highlighting your ability to handle inquiries and resolve issues effectively.
β¨Demonstrate Flexibility and Teamwork
The role requires you to assist in various departments during busy times. Be ready to discuss instances where you've worked collaboratively with others and adapted to changing situations, showcasing your flexibility and team spirit.
β¨Familiarise Yourself with the Hotel
Before the interview, research the hotelβs amenities, services, and location. This knowledge will not only impress the interviewer but also help you answer questions more confidently and show your genuine interest in the position.
β¨Prepare for Common Interview Questions
Anticipate questions related to your previous experience, handling difficult guests, and your computer skills. Practising your responses will help you articulate your thoughts clearly and demonstrate your suitability for the role.