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- Tasks: Support customer orders from quote to delivery, ensuring smooth operations.
- Company: Join Line Up Aviation, a leader in recruiting for the Aviation and Aerospace sectors.
- Benefits: Enjoy a permanent role with Monday to Friday hours and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and operational excellence.
- Qualifications: Experience in office administration, strong organisational skills, and proficiency in MS Office required.
- Other info: Opportunity to work with top companies in the aviation industry.
The predicted salary is between 28800 - 43200 £ per year.
On behalf of our client, we are looking for a Customer Support Executive to join them on a permanent basis. This is a pivotal role that supports both office operations and workshop production planning, ensuring efficient progression of customer orders from initial quote through to delivery and invoicing.
Role: Customer Support Executive
Pay: On Application
Location: Greater Manchester
Hours: Monday – Friday 8:00 – 16:00
Status: Permanent
Key Responsibilities
- Coordinate and track customer order progress in collaboration with the Workshop Manager
- Prepare and manage cost quotations for customers
- Raise and manage purchase orders with suppliers
- Produce and update weekly customer status reports
- Generate and manage customer invoices
- Monitor and progress customer orders through internal systems
- Process and manage warranty-related orders
- Provide general administrative and coordination support to ensure customer satisfaction
Experience
- Experience in office administration and production or planning environments
- Experience in Aviation or in a technical or manufacturing/engineering setting
- Strong organisational and multitasking skills
- Confident with managing customer and supplier communication
- Competent in using MS Office and business systems for data entry and reporting
- Good attention to detail and a proactive approach to task completion
If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation
Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry\’s best known companies who demand the highest standard of applicants.
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Customer Service Executive employer: (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f
Contact Detail:
(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the aviation and manufacturing sectors. Understanding industry-specific terminology and processes can give you an edge in conversations during interviews.
✨Tip Number 2
Practice your organisational and multitasking skills. You might be asked to demonstrate how you handle multiple customer orders or manage competing priorities, so think of examples from your past experiences.
✨Tip Number 3
Brush up on your MS Office skills, especially Excel. Being able to efficiently manage data and create reports will be crucial in this role, so consider doing a quick online course if you're not confident.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think about how you would handle difficult situations or complaints, as demonstrating your proactive approach can set you apart from other candidates.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office administration and production planning. Emphasise any roles where you've managed customer orders or worked in a technical or manufacturing environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and ability to multitask. Mention specific examples of how you've successfully coordinated customer orders or managed supplier communications in the past.
Highlight Technical Proficiency: Since the role requires competence in MS Office and business systems, mention any relevant software you are familiar with. Provide examples of how you've used these tools to improve efficiency or accuracy in previous roles.
Show Attention to Detail: In your application, demonstrate your attention to detail by ensuring there are no typos or errors. You might also want to include a brief example of a time when your attention to detail made a significant impact on a project or task.
How to prepare for a job interview at (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f
✨Showcase Your Organisational Skills
As a Customer Support Executive, you'll need to demonstrate strong organisational abilities. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects in the past, especially in a fast-paced environment.
✨Familiarise Yourself with the Company
Research the company and its operations before the interview. Understanding their products, services, and customer base will help you tailor your responses and show genuine interest in the role.
✨Prepare for Customer Interaction Scenarios
Expect questions about handling difficult customer situations. Think of examples where you've resolved conflicts or provided exceptional service, as this will highlight your communication skills and customer-centric approach.
✨Demonstrate Technical Competence
Since the role may involve using various business systems and MS Office, be ready to discuss your experience with these tools. If possible, mention any specific software you've used in previous roles that could be relevant.
