At a Glance
- Tasks: Support patient care by managing admin tasks and ensuring smooth clinic operations.
- Company: Dynamic healthcare clinic focused on exceptional patient experiences.
- Benefits: Generous annual leave, private health cover, and birthday day off.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Join a passionate team making a real difference in patient care.
- Qualifications: Strong communication skills and proficiency in Microsoft packages required.
The predicted salary is between 30000 - 40000 £ per year.
Department: Operations Team
Location: Cambridge. Clinic based 5 days a week
Reports to: Admin Team Manager
Contract Type: 12-month fixed term contract
Hours: 40 hours per week over 5 days
Salary: £28,000 pa
Benefits:
- Annual Leave: 25 days starting from 1st March plus Bank Holidays
- Overtime and TOIL available
- Private Health Cover (following completion of the 6-month probationary period)
- Employee pension scheme
- Birthday day off
- Access to EAP (Employee Assistance Programme)
- Bike2work Scheme
Job Purpose: Our service consists of dedicated professional practitioners and staff. We strive to be acknowledged by our patients, suppliers and regulators as the leaders in our sector, which is achieved by ensuring that we recruit and train highly professional staff whose ambitions are to exceed patient expectations.
Additional Requirements:
- Willing to undertake a Standard DBS check
- Right to work in the UK
- Occupational health clearance
- Flexibility to work occasional out of hours including weekends, travel both within and outside of the UK (all expenses will be covered), and assist with any ad-hoc duties that may be required for the Service needs.
PERSON SPECIFICATION
Criteria/Skills:
- Reliable, flexible with excellent time management
- Ability to establish and maintain effective lines of communication with the admin and clinical team
- Prioritising workloads and responding to requests in a timely manner
- Ability to multi-task and manage conflicting priorities and requests
- Professional and polite telephone manner
- Strong ICT skills with experience of data inputting, using Microsoft packages and email
- Excellent organisational skills to meet the demands of the role, maintaining concentration and accuracy
KEY RESPONSIBILITIES:
- Monitoring admin team inbox and responding to and signposting emails in a timely manner
- Answer incoming calls in a polite and professional manner and to take messages from patients and customers, providing information where necessary
- Greet patients and visitors - update appointment diary on DGL, issue paperwork and make them comfortable
- Receipt of deliveries into the Clinic and provide access for any service providers (ie Clinical waste collections)
- Booking of Private and NHS patients appointments and liaising with referring consultants with progress updates
- Weekly testing of Fire Alarm system
- Responsible for compiling the monthly stationery orders
- Maintain and tidy communal areas (waiting room, lobby, corridors, toilets)
- General office duties including photocopying, scanning, ensuring security of the Clinic
- Working efficiently alongside the admin team and attending regular administration and other Team meetings
OBJECTIVES:
Clinical/Operational Responsibilities:
- Deliver high-quality patient care within own scope of practice.
- Maintain accurate and timely records.
- Work collaboratively with multidisciplinary colleagues.
- Escalate concerns appropriately.
- Participate in audits and quality improvement initiatives.
Patient Experience:
- Deliver exceptional customer service.
- Treat patients with dignity and respect.
- Promote privacy, equality and inclusion.
- Respond professionally to concerns and feedback.
Governance
Clinical Administrator employer: Functional Gut
As a Clinical Administrator in our Cambridge clinic, you will be part of a dedicated team committed to delivering exceptional patient care and exceeding expectations. We offer a supportive work culture with ample opportunities for professional growth, competitive benefits including private health cover and generous annual leave, and a focus on employee well-being through initiatives like the Employee Assistance Programme. Join us in a role that not only values your contributions but also fosters a collaborative environment where your skills can thrive.
