Clinical Administrator in Cambridge

Department: Operations Team

Location: Cambridge. Clinic based 5 days a week

Reports to: Admin Team Manager

Contract Type: 12-month fixed term contract

Hours: 40 hours per week over 5 days

Salary: £28,000 pa

Benefits:

• Annual Leave: 25 days starting from 1st March plus Bank Holidays
• Overtime and TOIL available
• Private Health Cover (following completion of the 6-month probationary period)
• Employee pension scheme
• Birthday day off
• Access to EAP (Employee Assistance Programme)
• Bike2work Scheme

Job Purpose: Our service consists of dedicated professional practitioners and staff. We strive to be acknowledged by our patients, suppliers and regulators as the leaders in our sector, which is achieved by ensuring that we recruit and train highly professional staff whose ambitions are to exceed patient expectations.

Additional Requirements:

• Willing to undertake a Standard DBS check
• Right to work in the UK
• Occupational health clearance
• Flexibility to work occasional out of hours including weekends, travel both within and outside of the UK (all expenses will be covered), and assist with any ad-hoc duties that may be required for the Service needs.

PERSON SPECIFICATION

• Reliable, flexible with excellent time management
• Ability to establish and maintain effective lines of communication with the admin and clinical team
• Prioritising workloads and responding to requests in a timely manner
• Ability to multi-task and manage conflicting priorities and requests
• Professional and polite telephone manner
• Strong ICT skills with experience of data inputting, using Microsoft packages and email
• Excellent organisational skills to meet the demands of the role, maintaining concentration and accuracy

KEY RESPONSIBILITIES:

1. Monitoring admin team inbox and responding to and signposting emails in a timely manner
2. Answer incoming calls in a polite and professional manner and to take messages from patients and customers, providing information where necessary
3. Greet patients and visitors - update appointment diary on DGL, issue paperwork and make them comfortable
4. Receipt of deliveries into the Clinic and provide access for any service providers (i.e. Clinical waste collections)
5. Booking of Private and NHS patients appointments and liaising with referring consultants with progress updates
6. Weekly testing of Fire Alarm system
7. Responsible for compiling the monthly stationery orders
8. Maintain and tidy communal areas (waiting room, lobby, corridors, toilets)
9. General office duties including photocopying, scanning, ensuring security of the Clinic
10. Working efficiently alongside the admin team and attending regular administration and other Team meetings

OBJECTIVES:

• Deliver high-quality patient care within own scope of practice.
• Maintain accurate and timely records.
• Work collaboratively with multidisciplinary colleagues.
• Escalate concerns appropriately.
• Participate in audits and quality improvement initiatives.

Patient Experience:

• Deliver exceptional customer service.
• Treat patients with dignity and respect.
• Promote privacy, equality and inclusion.
• Respond professionally to concerns and feedback.

Governance & Compliance:

• Comply with CQC standards and organisational policies.
• Maintain confidentiality and information governance.
• Adhere to infection prevention and control procedures.
• Support health and safety requirements.
• Report incidents through the organisation's reporting system.

Team Working:

• Build effective working relationships.
• Support colleagues across departments.
• Participate in team meetings.
• Contribute to service development.

Professional Development:

• Complete mandatory training.
• Participate in appraisals.
• Maintain professional registration (where applicable).

General Responsibilities:

• Promote the organisation's values.
• Maintain confidentiality.
• Comply with GDPR and Data Protection legislation.
• Promote equality, diversity and inclusion.
• Undertake any other duties appropriate to the role.