At a Glance
- Tasks: Lead a vibrant team, ensuring top-notch service and smooth restaurant operations.
- Company: Join the San Carlo family, renowned for authentic Italian dining across the UK and beyond.
- Benefits: Enjoy free meals, 50% discounts, and access to global opportunities.
- Other info: Recognition awards and a commitment to your professional development await you.
- Why this job: Be part of a dynamic environment where your leadership makes a real difference.
- Qualifications: 2 years in a similar role with strong team management and communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Fumo Covent Garden are hiring a Floor Manager! Competitive Industry pay (based on salary & Tronc).
Our story: The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas including Kuwait, Bangkok and Qatar and with new sites set to open in Miami.
Colleague Benefits:
- Free Meals on Duty - Delicious, healthy meals, all free
- 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend - Bring your friends and earn up to £1,000 per person
- Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App - Offering you discounts and rewards with thousands of companies worldwide
- Wagestream - Access to earned pay at any point of the month
- Legal and Financial Advice - Free legal and financial advice for you and your family
- Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
- Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
- Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Key Responsibilities:
- Delegate work assignments, find the right person and assign them the right job adapting to the skill and necessities.
- Assist in the recruitment for new employees for the restaurant.
- Ensure smooth running of the restaurant and ensure restaurant is staffed at correct levels each day.
- Ensure delivery of high standard of service at all times.
- Support employee performance and encourage to an acceptable standard.
- Assist and support training and development of all employees.
- Deal effectively with customer complaints.
Required Qualifications & Experience:
- 2 years experience in a similar role
- Team management experience
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
Floor Manager in London employer: Fumo
Fumo Covent Garden is an exceptional employer that prioritises the well-being and development of its staff, offering competitive pay alongside a range of benefits including free meals, generous discounts, and access to training through the Elevate Training Academy. With a vibrant work culture that celebrates achievements and encourages community involvement, employees have the opportunity to grow within a dynamic environment while enjoying the unique advantage of working in one of London's most iconic locations.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Floor Manager role. You never know who might have the inside scoop on an opening at Fumo Covent Garden or elsewhere.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios you might face as a Floor Manager. Think about how you'd handle customer complaints or manage a busy shift – showing off your experience will make you stand out!
✨Tip Number 3
Don’t forget to showcase your team management skills! During interviews, share specific examples of how you've successfully led a team in the past. This will demonstrate that you’re the right fit for ensuring smooth operations at Fumo.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Floor Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Floor Manager role. Highlight your relevant experience, especially in team management and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about working with us at San Carlo and how you can contribute to our team. Keep it engaging and personal!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Fumo
✨Know the Company Inside Out
Before your interview, make sure you research Fumo Covent Garden and the San Carlo group. Understand their values, their story, and what makes them unique in the restaurant industry. This will not only impress your interviewers but also help you tailor your answers to align with their ethos.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to demonstrate strong team management abilities. Prepare examples from your past experiences where you've successfully delegated tasks, resolved conflicts, or improved team performance. Be ready to discuss how you can motivate and support staff to deliver exceptional service.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential customer complaints or staffing issues you might encounter and how you would handle them. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available through the Elevate Training Academy or how the team collaborates to ensure high standards of service. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
