Fumo Waterloo are hiring a Host!
Competitive Industry pay (based on salary & Tronc)
Our story:
The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas – Including Kuwait, Bangkok, Dubai, and Miami, with additional restaurant openings planned as San Carlo continues to expand globally.
Colleague Benefits:
- Free Meals on Duty - Delicious, healthy meals, all free
- 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend - Bring your friends and earn up to £1,000 per person
- Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App - Offering you discounts and rewards with thousands of companies worldwide
- Legal and Financial Advice - Free legal and financial advice for you and your family
- Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
- Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
- Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Key Responsibilities:
- Greeting guests as they enter the restaurant and welcoming them.
- Managing the restaurant's waiting list and seating guests promptly and efficiently.
- Maintaining an organized and tidy front of house area, including the hostess stand, waiting area, and restrooms.
- Answering phone calls and managing reservations.
- Answering guest inquiries about the restaurant's menu, special promotions, or other services offered.
- Collaborating with servers and kitchen staff to ensure timely and accurate delivery of food and beverages.
- Keeping track of table turnover and communicating table availability to servers.
- Handling any customer complaints or issues in a courteous and professional manner.
- Maintaining accurate records of guest counts and reservations.
Required Qualifications & Experience:
- Experience in a similar role
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
Host in Birmingham employer: Fumo Waterloo
Fumo Waterloo is an exceptional employer that prioritises the well-being and growth of its team members. With a vibrant work culture that celebrates diversity and collaboration, employees enjoy generous benefits such as free meals on duty, a 50% staff discount, and opportunities for professional development through the Elevate Training Academy. Additionally, the chance to work in international locations and participate in community volunteering makes Fumo Waterloo a rewarding place to build a career in the hospitality industry.
