Fumo Covent Gardenare hiring an Assistant GeneralManager!
Competitive Industry pay (based on salary &Tronc)
Our story:
The Distefano family, spanning two generations, started SanCarlo over 30 years ago and seen it grow to twenty-five authentic Italianrestaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge inLondon to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester andwith a growing number overseas – Including Kuwait, Bangkok, Dubai, and Miami, with additional restaurant openings planned as San Carlo continues to expand globally.
Colleague Benefits:
- Free Meals on Duty - Delicious, healthy meals, all free
- 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend - Bring your friends and earn up to £1,000 per person
- Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App - Offering you discounts and rewards with thousands of companies worldwide
- Legal and Financial Advice - Free legal and financial advice for you and your family
- Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
- Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
- Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
KeyResponsibilities:
- Overseeing the day-to-day operations of the restaurant,deputising for the General Manager when they are not on shift
- Undertake all Duty Manager responsibilities whererelevant/needed
- Ensure your Duty Managers have an up to date TalentPipeline for their departments with training needs and succession plans
- Hold monthly reviews with all Department Managersreporting to you to ensure all KPI’s are being achieved. Report each meeting toGeneral Manager
- Manage monthly results from Department managerKPI’s
- Manage customer satisfaction regularly using thetools available, ensuring all guest feedback is dealt with in a professionaland efficient manner.
- Alongside the General Manager, conduct probation'sand appraisals to monitor full team performance and development.
- Track team turnover monthly and ensure it staysbelow the company target.
- Ensure Recruitment processes are adhered to at alltimes including all paperwork and onboarding process for new starters.
- Create and maintain a safe and comfortable workingenvironment for all staff to flourish in.
- Ensure staff records are kept up to date withtraining, absences, lateness, holidays etc.
- Manage the results from all departmental HealthChecks to ensure actions plans are being worked on.
Required Qualifications &Experience:
- Previous experience in a similar role
- Team management experience
- Excellent communication skills
- Meticulous attention to detail, highly organisedand capable of handling multiple tasks
- A proactive self-starter who can work independentlywith good judgement and minimal direction
Compensation: Competitive salary
Assistant General Manager in City of Westminster employer: Fumo Covent Garden
Fumo Covent Garden is an exceptional employer that values its team members through a vibrant work culture and a commitment to professional growth. With benefits like free meals, generous staff discounts, and opportunities for international placements, employees are not only rewarded but also encouraged to develop their skills through the Elevate Training Academy. Join us in a dynamic environment where your contributions are recognised and celebrated, making every day at work meaningful and fulfilling.
