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- Tasks: Provide a friendly reception service and assist patients with their appointments.
- Company: Join the Princess Alexandra NHS Trust, dedicated to compassionate care.
- Benefits: Flexible working, development opportunities, and a focus on wellbeing.
- Other info: Be part of a supportive team in a dynamic healthcare environment.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: GCSE level or NVQ Level 2, with good communication skills.
The predicted salary is between 19900 - 21000 £ per year.
To provide a professional, customer centred reception service to patients attending the Princess Alexandra NHS Trust, St Margarets Hospital, Community Diagnostic Centre. To provide a Patients Appointment Service that achieves all Key Performance Indicators to ensure provision of a high standard of Customer Care. To have confidence in communicating politely and efficiently with patients, relatives and other Trust Staff via the telephone and face to face. To maintain patient confidentiality at all times when communicating with patients via the telephone and to be aware of data protection. To ensure the caching up of clinics in a timely manner, ensuring follow ups have been booked, appointments have been outcomed and escalated any concerns. To promote the professionalism of the Trust and maintain the privacy and dignity of the patient at all times. To offer patients a warm, friendly and helpful welcome and inform the patient of the next step of their journey, including any issues that may delay that process. To maintain a calm attitude at all times, being aware of patients worries and concerns at coming to hospital. To ensure booking processes are followed accurately and in a timely manner, and appointment outcomes and reconciliations, and close of business processes are completed. To contact all DNA patients and maintain the spreadsheets in order to provide the services a comprehensive list to support their DNA management.
Main Duties
- Work within a team; no staff to line manage.
- Admit and discharge patients on Cerner, including internal transfers and cancellations in a timely fashion as set by the CDC Manager.
- Make follow up appointments/review clinic entries for patients in the Reception area, and ensure appointment outcomes are completed at the end of every day.
About Us
The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector. This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives. We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences. Join us and help shape the future of care in West Essex.
Job Responsibilities
- Ensure the accurate entry and up‑date of patient details and patient hospital clinical care episodes.
- Verify and accurately update patient details on Cerner during the booking/admitting process.
- Maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and clinical information systems.
- Book blood tests, X‑Rays / imaging or any other diagnostic appointments as and when requested.
- Follow Trust Overseas/Private patients procedure to ensure that the Trust receives the income generated by these patients.
- Participate in the Performance Review Development Programme process to ensure personal skills are enhanced.
- Comply with 18 weeks RTT pathways including ERS and 2‑Week Wait targets and escalates any concerns to the Clinical Lead.
- Answer the phone and deal with patient queries politely and efficiently.
- Remain calm during difficult conversations and escalates concerns to Clinical Lead.
- Print referrals, reports and test results as and when requested by the clinician.
- Contact all DNA patients and maintain spreadsheets to support DNA management.
- Ensure the caching up of clinics in a timely manner and book follow‑ups, outcome appointments, and escalated concerns.
Person Specification
Essential Qualifications
- GCSE level NVQ Level 2 or equivalent experience
Essential Experience
- Keyboard skills
- Good communication & interpersonal skills
- Excellent telephone communication skills
- Ability to work quickly and under pressure
- Ability to maintain absolute patient confidentiality
- Able to use own initiative
- Ability to work as part of a team
Desirable Experience
- Knowledge of an administration system
- Previous clerical experience
- Previous NHS clerical experience dealing with the public
- Knowledge of Choose & Book
- Experience of a specific electronic booking system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
The Princess Alexandra Hospital NHS Trust St Margaret's Hospital Epping Essex CM16 6TN
Community Diagnostic Centre receptionist employer: Fulltech Ltda.
Contact Detail:
Fulltech Ltda. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Diagnostic Centre receptionist
✨Tip Number 1
Get to know the company! Research the Princess Alexandra NHS Trust and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with handling various scenarios, especially those tricky conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Princess Alexandra NHS Trust and ready to contribute to their mission of high-quality care.
We think you need these skills to ace Community Diagnostic Centre receptionist
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing excellent customer service. We want to see how you can create a warm and friendly atmosphere for patients, just like the job requires!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your skills and experiences, especially those related to communication and teamwork, as these are key for this role.
Emphasise Confidentiality: Since maintaining patient confidentiality is crucial, mention any relevant experience you have in handling sensitive information. We need to know you understand the importance of data protection!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Fulltech Ltda.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Community Diagnostic Centre receptionist. Familiarise yourself with the key performance indicators and how they relate to patient care. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with patients and staff, practice your communication skills. Role-play common scenarios you might encounter, such as answering phone queries or dealing with difficult conversations. This will help you feel more confident and prepared during the interview.
✨Showcase Your Team Spirit
The job requires working within a team, so be ready to discuss your experiences collaborating with others. Think of examples where you've contributed to a team effort, especially in high-pressure situations. Highlighting your ability to work well with others will resonate with the interviewers.
✨Emphasise Confidentiality and Data Protection
Given the importance of patient confidentiality in this role, be prepared to discuss how you would handle sensitive information. Share any relevant experiences where you've maintained confidentiality and adhered to data protection regulations. This will show that you take these responsibilities seriously.