Patient flow Coordinator
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Job Overview
To work closely with clinicians, nurses, and all members of the Multi‑Disciplinary Team (MDT) across all specialties to ensure that patients are actively managed through Emergency patient pathways, highlighting any potential delays in the pathway and ensuring accurate data collection to support process.
Responsibilities
- Coordinate patient flow by working alongside the ED and AAU shift managers to utilise bed capacity.
- Escalate long waits and delays through the escalation process.
- Collect, record and communicate accurate, timely and complete information to support operational and clinical needs.
- Maximise patient flow to deliver ED access targets and relevant clinical indicators.
- Facilitate the patient transfer to the wards by ensuring senior clinical decisions are made.
- Book hospital transport for patients who meet the clinical criteria.
- Shift work, 7 days a week cover for the hours of 8:00–22:00.
- Monitor and manage patient pathways in the Emergency Department to meet national (4‑hour maximum wait) and internal targets (rapid assessment within 15 minutes, clinician review within 1 hour, referral within 2.5 hours, specialty review within 30 minutes, and discharge/admission decision within 3.5 hours).
- Work with the ED Nurse in Charge to coordinate investigations, transfers, and admissions, escalating delays or bottlenecks to senior staff when necessary.
- Liaise with multidisciplinary teams to ensure accurate communication, seamless patient flow, and adherence to Trust guidelines on patient access.
- Develop, implement, and refine ED pathway policies and procedures in collaboration with clinical and non‑clinical teams.
- Maintain up‑to‑date knowledge of pathway targets and act as a reference point for the MDT.
- Use electronic bed management systems and negotiation skills to maximise patient flow and safety.
- Investigate and report on patient pathway failures, ensuring timely action to prevent recurrence.
- Monitor staffing and departmental pressures, escalating issues to ED Bronze and recording them appropriately.
- Handle telephone queries efficiently, exercise independent judgment, and take initiative to resolve problems or escalating when required.
- Exercise independent judgment, use initiative to resolve problems as they arise, balancing patient needs with departmental priorities.
- Adapt to changing priorities, manage workload flexibly, responding to the dynamic environment of the ED.
Key Information
- Seniority level: Entry level
- Employment type: Contract
- Job function: Health Care Provider
- Industries: Hospitals and Health Care
The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high‑quality services. We are part of the Neighbourhood Wave national programme that is changing how care is delivered by focusing on prevention, early support, and more joined‑up services across health, social care, and the voluntary sector.
This means we are working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.
We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.
Join us and help shape the future of care in West Essex.
