At a Glance
- Tasks: Lead customer engagements and deliver insights using Fullstory to enhance data maturity.
- Company: Join Fullstory, a mission-driven tech company focused on transforming digital experiences.
- Benefits: Enjoy remote work flexibility, competitive salary, and professional development opportunities.
- Other info: Be part of a diverse team committed to innovation and customer success.
- Why this job: Make a real impact by helping customers unlock the power of their data.
- Qualifications: Strong communication skills and experience with analytics tools like Fullstory.
The predicted salary is between 72000 - 85000 £ per year.
This role can be performed remotely anywhere within the London area, with required travel up to 25% of the time. As a Senior Customer Insights Analyst on our Professional Services team, you will lead customer-facing engagements, focusing on technical and analytical projects for some of our most strategic accounts. Utilizing your Fullstory expertise, you'll help customers achieve new levels of data maturity, providing tailored solutions based on their objectives, enabling them to find insights in the Fullstory platform, and educating them on opportunities to enhance performance, engagement, and overall value attainment.
Our team members are naturally curious, entrepreneurial, and dedicated to delivering the best outcomes for our customers. The ideal candidate for this role will be insatiably curious, intrinsically entrepreneurial, and passionate about doing what’s best for our customers.
In a typical day, you might:
- Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership.
- Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption.
- Deliver scoped enablement engagements to new FullStory users from our most strategic customers via virtual and/or on-site delivery.
- Leverage your consulting experience to conduct FullStory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases.
- Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations.
- Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals.
- Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings. Translate them into meaningful opportunities and actions for Fullstory customers.
Here’s what we’re looking for:
- Communication Skills: Strong ability to communicate and present effectively, influencing change at all organizational levels.
- Consulting Experience: Experience overseeing customer project responsibilities and relationships in a consulting role. Confident bringing a proactive point of view, advising clients on industry best practices.
- Industry Knowledge: Excellent competencies in Marketing, SaaS, and eCommerce.
- Innovative Solutions: Experience in building integrations, innovative solutions, and open-source projects.
- Experience with Digital Experience/Product Analytics Tools: Prior experience with Fullstory or similar tools (e.g., Fullstory, Mixpanel, Amplitude, Adobe Analytics).
The impact you will have in 6 Months:
- Enhanced Customer Data Maturity and Value Attainment: Within the first six months, the Senior Customer Insights Analyst will significantly impact several accounts by guiding customers to achieve higher levels of data maturity. Through tailored Fullstory-driven analyses and actionable insights, they will enable customers to make data-informed decisions, leading to improved engagement, performance, and overall value attainment from the FullStory platform.
- Strengthened Customer Relationships and Increased Product Adoption: By serving as a trusted consultant and advisor, the analyst will build and maintain strong customer relationships. Through effective enablement engagements and best practice advisories, they will drive increased product adoption and digital maturity, ensuring customers see clear business value from the partnership with Fullstory.
The impact you will have in 12 Months:
- Driving Strategic Business Outcomes and Digital Transformation: Within 12 months, the Senior Customer Insights Analyst will have led multiple high-impact engagements, leveraging FullStory data to provide strategic recommendations that directly influence business initiatives. By presenting clear, actionable insights tailored to industry-specific use cases, they will help customers achieve significant digital transformation, enhancing performance metrics such as user engagement, conversion rates, and overall customer satisfaction.
- Establishing Long-Term Strategic Partnerships and Expanding Revenue Opportunities: By consistently delivering value and fostering strong advisory relationships, the analyst will position Fullstory as an indispensable partner for strategic accounts. Their influence will not only increase customer retention and satisfaction but also identify opportunities for upsell and cross-sell, contributing to revenue growth and solidifying FullStory’s role in customers' long-term digital strategy.
The base salary for this position ranges between £72,000 - £85,000 GBP. Base salary will vary based on relevant experience, job-related skills and qualifications.
Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!
Remote Senior Customer Insights Analyst, EMEA in Rochdale employer: FullStory
Fullstory is an exceptional employer that prioritises employee autonomy and flexibility, offering a remote-first work environment with generous paid time off and comprehensive benefits. Our culture fosters continuous learning and professional development, ensuring that team members can grow their skills while making a meaningful impact on customer success. With a commitment to diversity and inclusion, Fullstory provides a supportive atmosphere where every employee can thrive and contribute to our mission of transforming data into actionable insights.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Customer Insights Analyst, EMEA in Rochdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FullStory. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FullStory before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Senior Customer Insights Analyst, EMEA in Rochdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FullStory:Your cover letter is your chance to shine! Tell us why you want to work at FullStory specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FullStory!
How to prepare for a job interview at FullStory
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
