At a Glance
- Tasks: Lead customer engagements, providing insights and tailored solutions using Fullstory.
- Company: Join Fullstory, a mission-driven tech company focused on enhancing customer experiences.
- Benefits: Enjoy remote work, flexible time off, and professional development opportunities.
- Other info: Be part of a diverse team committed to innovation and customer success.
- Why this job: Make a real impact by helping customers achieve data maturity and drive digital transformation.
- Qualifications: Strong communication skills and experience in consulting, marketing, or SaaS.
The predicted salary is between 72000 - 85000 £ per year.
This role can be performed remotely anywhere within the London area, with required travel up to 25% of the time. As a Senior Customer Insights Analyst on our Professional Services team, you will lead customer-facing engagements, focusing on technical and analytical projects for some of our most strategic accounts. Utilizing your Fullstory expertise, you'll help customers achieve new levels of data maturity, providing tailored solutions based on their objectives, enabling them to find insights in the Fullstory platform, and educating them on opportunities to enhance performance, engagement, and overall value attainment.
Our team members are naturally curious, entrepreneurial, and dedicated to delivering the best outcomes for our customers. The ideal candidate for this role will be insatiably curious, intrinsically entrepreneurial, and passionate about doing what’s best for our customers.
In a typical day, you might:
- Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership.
- Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption.
- Deliver scoped enablement engagements to new FullStory users from our most strategic customers via virtual and/or on-site delivery.
- Leverage your consulting experience to conduct FullStory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases.
- Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations.
- Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals.
- Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings.
- Translate them into meaningful opportunities and actions for Fullstory customers.
Here’s what we’re looking for:
- Communication Skills: Strong ability to communicate and present effectively, influencing change at all organizational levels.
- Consulting Experience: Experience overseeing customer project responsibilities and relationships in a consulting role. Confident bringing a proactive point of view, advising clients on industry best practices.
- Industry Knowledge: Excellent competencies in Marketing, SaaS, and eCommerce.
- Innovative Solutions: Experience in building integrations, innovative solutions, and open-source projects.
- Experience with Digital Experience/Product Analytics Tools: Prior experience with Fullstory or similar tools (e.g., Fullstory, Mixpanel, Amplitude, Adobe Analytics).
The impact you will have in 6 Months:
- Enhanced Customer Data Maturity and Value Attainment: Within the first six months, the Senior Customer Insights Analyst will significantly impact several accounts by guiding customers to achieve higher levels of data maturity. Through tailored Fullstory-driven analyses and actionable insights, they will enable customers to make data-informed decisions, leading to improved engagement, performance, and overall value attainment from the FullStory platform.
- Strengthened Customer Relationships and Increased Product Adoption: By serving as a trusted consultant and advisor, the analyst will build and maintain strong customer relationships. Through effective enablement engagements and best practice advisories, they will drive increased product adoption and digital maturity, ensuring customers see clear business value from the partnership with Fullstory.
The impact you will have in 12 Months:
- Driving Strategic Business Outcomes and Digital Transformation: Within 12 months, the Senior Customer Insights Analyst will have led multiple high-impact engagements, leveraging FullStory data to provide strategic recommendations that directly influence business initiatives. By presenting clear, actionable insights tailored to industry-specific use cases, they will help customers achieve significant digital transformation, enhancing performance metrics such as user engagement, conversion rates, and overall customer satisfaction.
- Establishing Long-Term Strategic Partnerships and Expanding Revenue Opportunities: By consistently delivering value and fostering strong advisory relationships, the analyst will position Fullstory as an indispensable partner for strategic accounts. Their influence will not only increase customer retention and satisfaction but also identify opportunities for upsell and cross-sell, contributing to revenue growth and solidifying FullStory’s role in customers' long-term digital strategy.
The base salary for this position ranges between £72,000 - £85,000 GBP. Base salary will vary based on relevant experience, job-related skills and qualifications.
Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!
Remote Senior Customer Insights Analyst, EMEA in Derby employer: FullStory
Fullstory is an exceptional employer that prioritises autonomy, flexibility, and professional growth for its employees. With a remote-first work environment based in the vibrant London area, Fullstory offers comprehensive benefits, including sponsored health packages and learning opportunities, ensuring that team members can thrive both personally and professionally. The company fosters a collaborative culture where curiosity and innovation are celebrated, making it an ideal place for those looking to make a meaningful impact in customer insights and data analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Customer Insights Analyst, EMEA in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms, and let them know you're on the hunt for a Senior Customer Insights Analyst role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially Fullstory, so you can speak confidently about how your skills align with their needs. Practice common interview questions and think of examples that showcase your consulting experience.
✨Tip Number 3
Show off your expertise! If you’ve worked with Fullstory or similar tools, be ready to discuss specific projects where you’ve driven insights and value. Tailor your examples to highlight how you can help customers achieve data maturity and enhance performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Fullstory team. Let’s get you that dream job!
We think you need these skills to ace Remote Senior Customer Insights Analyst, EMEA in Derby
Some tips for your application 🫡
Show Your Curiosity:We want to see your insatiable curiosity shine through in your application. Share examples of how you've explored new ideas or tackled challenges in your previous roles. This will help us understand your passion for customer insights!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience with Fullstory or similar tools. We love seeing how your background aligns with our needs, so don’t hold back on showcasing your consulting experience!
Communicate Clearly:Since strong communication skills are key for this role, ensure your application is well-structured and easy to read. Use clear language and present your ideas logically. This is your chance to demonstrate your ability to influence and engage!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value highly!
How to prepare for a job interview at FullStory
✨Know Your Fullstory Inside Out
Make sure you’re well-versed in Fullstory and similar tools. Brush up on your technical knowledge and be ready to discuss how you’ve used these platforms to drive customer insights and data maturity in previous roles.
✨Showcase Your Consulting Experience
Prepare examples from your past consulting roles where you successfully managed customer relationships and delivered actionable insights. Highlight specific projects that demonstrate your ability to influence change and enhance product adoption.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex data analyses. Use real-world examples to illustrate your points, and don’t shy away from showcasing your communication skills during the interview.
✨Demonstrate Your Curiosity and Entrepreneurial Spirit
Be ready to share instances where your curiosity led to innovative solutions or improvements in customer engagement. Show how your entrepreneurial mindset can contribute to the company’s goals and help clients achieve their objectives.
