At a Glance
- Tasks: Lead customer engagements and deliver tailored insights using Fullstory data.
- Company: Join Fullstory, a mission-driven tech company focused on enhancing customer experiences.
- Benefits: Enjoy remote work flexibility, competitive salary, and professional development opportunities.
- Other info: Be part of a diverse team committed to innovation and personal growth.
- Why this job: Make a real impact by helping customers achieve data maturity and drive digital transformation.
- Qualifications: Strong communication skills and experience in consulting, marketing, or SaaS.
The predicted salary is between 72000 - 85000 £ per year.
This role can be performed remotely anywhere within the London area, with required travel up to 25% of the time. As a Senior Customer Insights Analyst on our Professional Services team, you will lead customer-facing engagements, focusing on technical and analytical projects for some of our most strategic accounts. Utilizing your Fullstory expertise, you'll help customers achieve new levels of data maturity, providing tailored solutions based on their objectives, enabling them to find insights in the Fullstory platform, and educating them on opportunities to enhance performance, engagement, and overall value attainment.
Our team members are naturally curious, entrepreneurial, and dedicated to delivering the best outcomes for our customers. The ideal candidate for this role will be insatiably curious, intrinsically entrepreneurial, and passionate about doing what’s best for our customers.
In a typical day, you might:
- Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership.
- Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption.
- Deliver scoped enablement engagements to new FullStory users from our most strategic customers via virtual and/or on-site delivery.
- Leverage your consulting experience to conduct FullStory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases.
- Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations.
- Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals.
- Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings.
- Translate them into meaningful opportunities and actions for Fullstory customers.
Here’s what we’re looking for:
- Communication Skills: Strong ability to communicate and present effectively, influencing change at all organizational levels.
- Consulting Experience: Experience overseeing customer project responsibilities and relationships in a consulting role. Confident bringing a proactive point of view, advising clients on industry best practices.
- Industry Knowledge: Excellent competencies in Marketing, SaaS, and eCommerce.
- Innovative Solutions: Experience in building integrations, innovative solutions, and open-source projects.
- Experience with Digital Experience/Product Analytics Tools: Prior experience with Fullstory or similar tools (e.g., Fullstory, Mixpanel, Amplitude, Adobe Analytics).
The impact you will have in 6 Months:
- Enhanced Customer Data Maturity and Value Attainment: Within the first six months, the Senior Customer Insights Analyst will significantly impact several accounts by guiding customers to achieve higher levels of data maturity. Through tailored Fullstory-driven analyses and actionable insights, they will enable customers to make data-informed decisions, leading to improved engagement, performance, and overall value attainment from the FullStory platform.
- Strengthened Customer Relationships and Increased Product Adoption: By serving as a trusted consultant and advisor, the analyst will build and maintain strong customer relationships. Through effective enablement engagements and best practice advisories, they will drive increased product adoption and digital maturity, ensuring customers see clear business value from the partnership with Fullstory.
The impact you will have in 12 Months:
- Driving Strategic Business Outcomes and Digital Transformation: Within 12 months, the Senior Customer Insights Analyst will have led multiple high-impact engagements, leveraging FullStory data to provide strategic recommendations that directly influence business initiatives. By presenting clear, actionable insights tailored to industry-specific use cases, they will help customers achieve significant digital transformation, enhancing performance metrics such as user engagement, conversion rates, and overall customer satisfaction.
- Establishing Long-Term Strategic Partnerships and Expanding Revenue Opportunities: By consistently delivering value and fostering strong advisory relationships, the analyst will position Fullstory as an indispensable partner for strategic accounts. Their influence will not only increase customer retention and satisfaction but also identify opportunities for upsell and cross-sell, contributing to revenue growth and solidifying FullStory’s role in customers' long-term digital strategy.
The base salary for this position ranges between £72,000 - £85,000 GBP. Base salary will vary based on relevant experience, job-related skills and qualifications.
Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!
Remote Senior Customer Insights Analyst, EMEA in Cardiff employer: FullStory
Fullstory is an exceptional employer that prioritises employee autonomy and flexibility, offering a remote-first work environment with generous paid time off and a commitment to professional development. With a strong focus on fostering a diverse and inclusive culture, Fullstory provides ample opportunities for growth through training programs and career coaching, ensuring that every team member can thrive while making a meaningful impact on customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Customer Insights Analyst, EMEA in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms, and let them know you're on the hunt for a Senior Customer Insights Analyst role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer insights roles and practice your responses. Make sure to highlight your consulting experience and how you've helped clients achieve their goals in the past.
✨Tip Number 3
Show off your Fullstory expertise! Be ready to discuss specific projects where you've used data analytics tools to drive business outcomes. This will demonstrate your value and how you can help potential employers enhance their customer engagement.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Fullstory. Let’s get you that dream job!
We think you need these skills to ace Remote Senior Customer Insights Analyst, EMEA in Cardiff
Some tips for your application 🫡
Show Your Curiosity:We want to see your insatiable curiosity shine through in your application. Share examples of how you've explored new ideas or tackled challenges in your previous roles. This will help us understand your passion for customer insights!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience with Fullstory or similar tools. We love seeing how your skills align with our needs, so don’t hold back on showcasing your consulting experience!
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. This will not only make it easier for us to read but also reflect your communication skills, which are super important for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you're proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at FullStory
✨Know Your Fullstory Inside Out
Make sure you’re well-versed in Fullstory and similar tools. Brush up on your technical knowledge and be ready to discuss how you've used these platforms to drive customer insights. Prepare examples of how you've helped clients achieve data maturity using these tools.
✨Showcase Your Consulting Experience
Be prepared to share specific instances where you've successfully managed customer relationships and projects. Highlight your proactive approach and how you've advised clients on best practices. This will demonstrate your ability to build trust and deliver value.
✨Communicate Clearly and Confidently
Since this role requires strong communication skills, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing past experiences. This will help you convey your points effectively.
✨Demonstrate Your Curiosity and Entrepreneurial Spirit
The ideal candidate is insatiably curious and entrepreneurial. Prepare to discuss how you've approached challenges creatively and sought out innovative solutions in your previous roles. Show that you're not just a problem-solver but also someone who actively seeks opportunities for improvement.
