At a Glance
- Tasks: Coordinate customer service and operational support in a dynamic, fast-paced environment.
- Company: Join Fullerton Group, a people-focused service business in security and operational support.
- Benefits: Enjoy competitive salary, company pension, free parking, and career development opportunities.
- Other info: Flexible shift patterns with opportunities for growth in a growing organisation.
- Why this job: Make a real impact while developing your skills in a supportive team environment.
- Qualifications: Experience in customer service or operations, strong communication, and organisational skills required.
The predicted salary is between 28450 - 28450 € per year.
We are looking for a highly organised, proactive, and people-focused individual to join the Fullerton Group Client Support Centre (CSC) in Leeds. Operating as part of a 24/7 central support function, this role plays a key part in supporting operational delivery across multiple brands within the group, including Professional Security and Bridgegate Security.
You will act as a central coordination point between clients, frontline teams, and operational management – helping to ensure services run smoothly, incidents and queries are managed effectively, and operational standards are maintained across the business. This is a fast-paced and varied role suited to somebody who thrives under pressure, communicates confidently, and enjoys problem-solving within a dynamic operational environment. As part of a 24/7 operation, flexibility to work both day and night shifts, including weekends, is essential.
Key Responsibilities- Act as a first point of contact for clients, frontline teams, and operational management
- Monitor and manage incidents, operational requests, and service updates through internal systems
- Coordinate reactive and planned operational activity to support service delivery and KPI performance
- Coordinate the provision, allocation, tracking, and monitoring of operational equipment, including radios and body-worn cameras
- Support the coordination of deployments, scheduling, and rota updates to ensure operational coverage requirements are met
- Monitor shared inboxes and ensure queries are responded to professionally and within agreed timeframes
- Liaise with Regional Managers and operational teams to maintain service standards across multiple client sites
- Escalate incidents, complaints, welfare concerns, and operational issues appropriately
- Support frontline staff welfare, communication, and shift coordination
- Assist with payroll and billing administration in collaboration with finance teams
- Maintain accurate operational records, reports, and documentation
- Contribute to the effective day-to-day running of the Client Support Centre (CSC)
- Previous experience within a customer service, coordination, operations, or helpdesk environment
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to prioritise workload effectively
- Ability to remain calm and professional under pressure
- Strong attention to detail and problem-solving ability
- Confident using internal systems, emails, and Microsoft Office applications
- Ability to build positive working relationships with clients, frontline staff, and internal stakeholders
- A proactive and team-focused attitude
- Previous experience within the security, facilities management, hospitality, logistics, or operational services sectors
- CCTV licence
- SIA licence or operational security experience
- Ability to work a 4 on / 4 off shift pattern (days and nights)
- Minimum 2 years’ experience within a customer service, operations, or coordination role preferred
- Company pension
- Free on-site parking
- Company events
- Career development and training opportunities
- Supportive team environment within a growing organisation
Fullerton Group is a growing group of people-focused service businesses operating across the security, risk management, training, and operational support sectors. Through our operational brands, including Professional Security and Bridgegate Security, we support clients across hospitality, leisure, events, retail, corporate, and public-facing environments throughout the UK. Our approach combines operational expertise, strong frontline teams, and central support functions to deliver safe, professional, and customer-focused services at scale. As a group, we are committed to investing in our people, supporting career development, and creating an environment where individuals can grow and make a genuine impact.
Our Values- Exceptional People: Our success begins with our people. We attract, develop, and empower talented individuals who deliver excellence through professionalism, dedication, and teamwork.
- Strength in Community: We create an environment where people feel valued, supported, and connected. By working together across our teams and brands, we achieve more collectively.
- Progress with Purpose: We embrace growth and continuous improvement with intent. Guided by experience and grounded in our legacy, we evolve to meet the changing needs of the sectors we support.
Join a growing organisation where you can play a key role within a fast-paced operational environment while developing your career as part of the Fullerton Group.
Customer Service & Operational Support Coordinator | Leeds employer: Fullertongroup
Fullerton Group is an exceptional employer located in Leeds, offering a dynamic and supportive work environment for those in the Customer Service & Operational Support Coordinator role. With a strong focus on employee development, competitive benefits such as a company pension and free on-site parking, and a commitment to fostering teamwork and collaboration, you will thrive in a culture that values your contributions and encourages growth within a rapidly expanding organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operational Support Coordinator | Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and operations. We recommend role-playing with a friend to build your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples from your past experiences where you successfully handled challenges. This will demonstrate your ability to thrive under pressure, just like the role requires!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service & Operational Support Coordinator | Leeds
Some tips for your application 🫡
Show Off Your Organisational Skills:In your application, highlight your ability to stay organised and manage multiple tasks. We want to see how you can juggle responsibilities like a pro, especially in a fast-paced environment!
Communicate Clearly:Since this role involves liaising with clients and teams, make sure your written communication is spot on. Use clear language and structure your application well so we can see your confident communication style right from the start.
Tailor Your Experience:Don’t just list your previous jobs; connect your experience to what we’re looking for. If you've worked in customer service or operations before, share specific examples that show how you’ve thrived under pressure and solved problems.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Fullertongroup
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and operational support. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Problem-Solving Skills
Since this role involves managing incidents and queries, be prepared to discuss specific examples of how you've successfully resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to stay calm under pressure.
✨Demonstrate Your Communication Skills
As a central coordination point, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their communication processes, showing that you’re proactive and engaged.
✨Emphasise Flexibility and Teamwork
This position requires working various shifts, so be ready to discuss your availability and willingness to adapt. Also, share examples of how you’ve worked collaboratively in a team environment, as building positive relationships is crucial in this role.
