At a Glance
- Tasks: Create a warm welcome for guests and manage check-ins with efficiency.
- Company: Join the Cotswold Inns & Hotels family in a stunning 16th-century manor.
- Benefits: Enjoy discounts on food, tips, and access to health plans and perks.
- Other info: Live-in options available and opportunities for career advancement.
- Why this job: Be part of a supportive team that values individuality and growth.
- Qualifications: Strong interpersonal skills and a passion for guest satisfaction.
The predicted salary is between 20000 - 25000 £ per year.
The Manor House, Moreton-in-Marsh GL56 0LJ
At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswolds. Whether it’s a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities.
With Fuller’s values at our core – doing things the right way, being part of the family, celebrating individuality, and always asking what’s next? – we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured.
The Manor House Hotel is located in the historic market town of Moreton-in-Marsh, an idyllic 16th century country manor in the heart of the beautiful Cotswolds. With 35 stunning rooms, an award-winning restaurant and an equally popular bar frequented by racegoers, guests and locals alike.
What we can offer you:
- An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
- Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
- Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
- 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
- A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
- Discounted hotel stays at hotels in the Fuller’s Family.
- Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
- Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
- Full induction and training.
- The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.
What we look for in a Receptionist:
- Create a welcoming and positive first impression for guests arriving at the hotel.
- Manage check-ins efficiently, especially during busy periods.
- Handle various enquiries from guests with professionalism and attentiveness.
- Utilise IT systems effectively to manage reservations and guest information.
- Possess strong interpersonal skills and prioritise guest satisfaction.
Reception Staff - The Manor House, Moreton-in-Marsh employer: Fuller's
At Cotswold Inns & Hotels, we are dedicated to fostering a supportive and collaborative work environment where individuality is celebrated and personal growth is encouraged. Working at The Manor House in Moreton-in-Marsh not only offers you the chance to be part of a team that delivers exceptional hospitality in a stunning 16th-century setting, but also provides numerous benefits including generous discounts, continuous learning opportunities, and a fair share of tips, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Staff - The Manor House, Moreton-in-Marsh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Manor House and Cotswold Inns & Hotels. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Role-play common reception scenarios with a friend or family member. This will help you feel more confident when handling check-ins and guest enquiries, making sure you can create that warm and welcoming first impression.
✨Tip Number 3
Show off your personality! The Manor House values individuality, so don’t be afraid to let your true self shine through during the interview. Share your unique experiences and how they’ve shaped your approach to hospitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at The Manor House. We can’t wait to see your application!
We think you need these skills to ace Reception Staff - The Manor House, Moreton-in-Marsh
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our warm hospitality.
Tailor Your Application:Make sure to customise your application for the Reception Staff role. Highlight your relevant experience and skills that align with our values of individuality and exceptional service. This shows us you’re genuinely interested in joining our team!
Keep It Professional:While we love a personal touch, remember to keep your application professional. Use clear language, check for spelling and grammar mistakes, and ensure it’s well-structured. A polished application reflects your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we offer at The Manor House!
How to prepare for a job interview at Fuller's
✨Know the Company
Before your interview, take some time to research The Manor House and its values. Understand their commitment to warm hospitality and exceptional service. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Interpersonal Skills
As a Receptionist, strong interpersonal skills are key. During the interview, be sure to demonstrate your ability to communicate effectively and create a welcoming atmosphere. Share examples from your past experiences where you’ve gone above and beyond to ensure guest satisfaction.
✨Prepare for Common Scenarios
Think about common situations you might face as a Receptionist, like handling busy check-ins or dealing with guest enquiries. Prepare responses that highlight your problem-solving skills and ability to stay calm under pressure. This will show that you’re ready for the challenges of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they celebrate individuality within the workplace. This not only shows your interest but also helps you determine if it’s the right fit for you.
