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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and handle enquiries with a smile.
- Company: Join Fuller’s, where diversity thrives and individuality is celebrated.
- Benefits: Enjoy discounts on food, drink, and hotel stays, plus tips and flexible pay options.
- Why this job: Be part of a supportive team that values growth and personal development.
- Qualifications: Strong interpersonal skills and a passion for guest satisfaction are essential.
- Other info: Flexible hours available, perfect for students looking to balance work and study.
Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.
The White Hart is a pub and hotel offering 37 bedrooms, fine food and real ales. Close to Twickenham stadium, it's at its busiest on rugby match days - and when locals pour in for Sunday lunch.
What we can offer you:
- An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
- Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
- Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
- 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
- A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
- Discounted hotel stays at hotels in the Fuller’s Family.
- Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
- Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
- Full induction and training.
- The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won't always need to wait until payday.
What we look for in a Receptionist:
- Create a welcoming and positive first impression for guests arriving at the hotel.
- Manage check-ins efficiently, especially during busy periods.
- Handle various enquiries from guests with professionalism and attentiveness.
- Utilise IT systems effectively to manage reservations and guest information.
- Possess strong interpersonal skills and prioritise guest satisfaction.
Reception Staff employer: Fuller's
Contact Detail:
Fuller's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Staff
✨Tip Number 1
Familiarise yourself with Fuller’s core values before your interview. Understanding their emphasis on individuality and teamwork will help you align your responses to what they value in their staff.
✨Tip Number 2
Prepare examples from your past experiences that showcase your ability to create a welcoming atmosphere and handle guest enquiries. This will demonstrate your suitability for the role of Reception Staff.
✨Tip Number 3
Research The White Hart and its location, especially during busy times like rugby match days. Showing knowledge about the pub and hotel will impress your interviewers and show your enthusiasm for the role.
✨Tip Number 4
Practice your IT skills related to reservation systems. Being able to discuss your proficiency with technology will reassure them of your capability to manage guest information effectively.
We think you need these skills to ace Reception Staff
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Fuller's core values: doing things the right way, being part of the family, celebrating individuality, and always asking what's next. Reflect these values in your application to show you align with their ethos.
Tailor Your CV: Highlight relevant experience in hospitality or customer service. Emphasise skills such as strong interpersonal abilities, IT proficiency, and any previous roles that involved managing guest relations or check-ins.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Fuller's and how you can contribute to creating a welcoming environment for guests.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at Fuller's
✨Show Your Personality
Fuller's values celebrating individuality, so don't be afraid to let your authentic self shine through during the interview. Share personal anecdotes that reflect your character and how you connect with others.
✨Demonstrate Customer Service Skills
As a Receptionist, you'll be the first point of contact for guests. Prepare examples of how you've handled customer enquiries or resolved issues in the past, showcasing your professionalism and attentiveness.
✨Familiarise Yourself with the Venue
Research The White Hart and its offerings. Understanding the pub and hotel environment, especially its busy periods like rugby match days, will help you discuss how you can contribute to the team effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you, aligning with Fuller's commitment to a supportive environment.
