At a Glance
- Tasks: Deliver engaging training and support to enhance skills and customer experiences.
- Company: Join Fuller’s, a vibrant company dedicated to developing talent in hospitality.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Field-based role with travel across the Fuller’s estate.
- Why this job: Make a real impact by shaping the future of service culture in pubs and hotels.
- Qualifications: Experience in training and coaching, with a passion for developing others.
The predicted salary is between 40000 - 45000 £ per year.
Learning & Development Trainer
We have an exciting opportunity for a Learning & Development Trainer to join our Talent & Development team at Fuller’s.
This field-based role plays a key part in supporting our pubs and hotels by delivering engaging learning experiences that develop capability, strengthen performance and bring our service culture to life.
Working closely with operational leaders, you will support investment and refurbishment projects, deliver impactful training programmes, coach managers and teams, and help colleagues develop the skills, confidence and behaviours needed to create exceptional customer experiences.
What You'll Be Doing
- Support training and capability building during pub and hotel investment, refurbishment and reopening projects.
- Deliver engaging face‑to‑face workshops, team training sessions and development programmes across the Fuller’s estate.
- Coach managers and team members to improve performance, capability, engagement and customer experience.
- Facilitate core Learning & Development programmes and support the delivery of key business initiatives.
- Drive engagement with our digital learning platform, Attensi, encouraging colleagues to make the most of their learning opportunities.
- Work closely with operational leaders to identify learning needs and deliver practical development solutions.
- Act as an ambassador for our \"Be the Difference\" service culture, embedding our values and standards across the business.
- Build strong relationships with colleagues at all levels to support continuous learning and development.
What We're Looking For
- Previous experience delivering training, workshops or development programmes within an operational environment.
- Experience coaching managers and teams to improve capability, performance and engagement.
- A genuine passion for developing people, with the ability to engage, inspire, build confidence and create excitement for learning.
- Strong operational credibility, ideally gained within hospitality, retail, leisure or another multi‑site customer‑facing business.
- Experience supporting new openings, refurbishment projects or operational change programmes would be advantageous.
- Experience delivering leadership, service or behavioural skills training would be beneficial.
- Experience using learning technology and digital learning platforms, such as Attensi, would be advantageous.
- Excellent communication, facilitation and relationship‑building skills, with the ability to build credibility and influence stakeholders at all levels.
- High levels of energy, enthusiasm and personal impact, with excellent organisational skills and the ability to manage multiple priorities.
- A full UK driving licence and access to your own vehicle are essential, as regular travel across the Fuller’s estate is a key requirement of the role.
If you're someone who lights up a room, thrives on developing others, and loves creating memorable learning experiences that make a real difference, we'd love to hear from you.
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Learning & Development Trainer - Support Centre in London employer: Fuller's
At Fuller’s, we pride ourselves on being more than just a workplace; we are a community where your individuality is celebrated and your career can flourish. Located in the vibrant City of London, The Astronomer offers a warm and welcoming atmosphere, with a strong emphasis on personal and professional growth through continuous training and development. Enjoy a range of benefits including generous discounts, a fair share of tips, and access to a supportive environment that values collaboration and trust.
StudySmarter Expert Advice🤫
We think this is how you could land Learning & Development Trainer - Support Centre in London
✨Dive into Digital Learning Communities
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We think you need these skills to ace Learning & Development Trainer - Support Centre in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Fuller's, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Fuller's and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Fuller's
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Fuller's might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Fuller's.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
