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- Tasks: Lead a dynamic team to elevate guest experiences and manage daily hotel operations.
- Company: Join Fuller’s, where diversity is celebrated and your true self thrives.
- Benefits: Enjoy discounts on food, drink, and hotel stays, plus healthcare and flexible pay options.
- Why this job: Make a lasting impact in a stunning hotel while fostering a positive work environment.
- Qualifications: Strong leadership skills and a passion for outstanding guest experiences.
- Other info: Explore diverse career paths and engage in continuous personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join Fuller's: Where the true you thrives and diversity is embraced. At Fuller's we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values - doing things the right way, being part of the family, celebrating individuality and always asking what's next? - define the essence of who we are.
The White Hart Hotel in Hampton Wick is searching for a dynamic and experienced General Manager to elevate our guest experience to new heights! The White Hart is a stunning hotel in Hampton Wick just across the river from Kingston meaning its guests vary from tourists visiting Hampton Court and its many events to business clients looking for an easy base with good links around the region. With 37 beautiful bedrooms including family rooms and four poster bed suites there's a room that suits every guest's needs.
The next General Manager must lead and inspire a high-performing team, ensure exceptional guest satisfaction and service standards, oversee day-to-day 24-hour operations, from reception to the pub to housekeeping. This business is complex, and its next leader will need to demonstrate how they will drive profitable sales in all three revenue streams. There is the chance for someone to make a lasting impact on The White Hart Hotel's success. Foster a positive and collaborative work environment - both in the business and across the wider Operational Area.
The ideal candidate will have:
- Proven experience in hotel an advantage but not essential.
- Strong leadership and organizational skills.
- Exceptional communication and interpersonal abilities.
- A coach, leader and mentor to an exceptional team.
- Strategic thinker with a results-oriented mindset to succeed across all measurement criteria.
- Passion for delivering an outstanding guest experience.
The White Hart Hotel is a Complexity Band D business and has live in available. We are looking for an experienced General Manager who is ready for a challenging and rewarding site.
What we can offer you:
- An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
- Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
- Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
- 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
- Discounted hotel stays at hotels in the Fuller's Family.
- Access to 'My Fuller's' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
- Healthcare Cash Plan - you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
- Full induction and training.
- The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won't always need to wait until payday.
What we look for in a General Manager:
- Pride in being the driving force behind the success of the business.
- Someone who can motivate and support the team as well as create a special atmosphere for customers.
- A commercially minded individual.
- A confident manager with great decision-making skills.
- Ability to take ownership of problems.
- Great communication skills.
- Passion for fresh food, great wines, and engaging service.
General Manager - Hampton Wick in London employer: Fullers
Contact Detail:
Fullers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Hampton Wick in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, or even chat with folks at your favourite pubs and hotels. You never know who might have a lead on that perfect General Manager role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your authentic self shine through. Share your passion for guest experiences and how you can elevate their hotel to new heights. Remember, they want someone who fits into their family!
✨Tip Number 3
Prepare for those interviews! Research The White Hart Hotel and its values. Think about how your leadership style aligns with their mission of celebrating individuality and delivering exceptional service. Be ready to share specific examples of how you've driven success in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Fuller’s family. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace General Manager - Hampton Wick in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your true self shine through! We want to see your individuality and how you align with our values. Don't be afraid to share your unique experiences that make you the perfect fit for The White Hart.
Tailor Your Application: Make sure to customise your CV and cover letter for the General Manager role. Highlight your leadership skills and any relevant experience in hospitality. We love seeing how you can drive guest satisfaction and team performance!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that makes it easy for us to see why you’re the right person for the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the Fuller’s family!
How to prepare for a job interview at Fullers
✨Know Your Venue
Before the interview, take some time to research The White Hart Hotel. Familiarise yourself with its history, guest offerings, and unique features. This will not only show your genuine interest but also help you tailor your answers to align with their values and mission.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate staff, foster a positive work environment, and drive results. Be ready to discuss specific strategies you've implemented to enhance team performance.
✨Emphasise Guest Experience
Since delivering an outstanding guest experience is key for this role, come prepared with ideas on how you would elevate the guest experience at The White Hart. Think about innovative ways to engage guests and ensure their satisfaction, and be ready to share these during the interview.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that demonstrate your interest in the role and the company. Ask about their current challenges, future goals, or how they measure success in guest satisfaction. This shows you're not just looking for a job, but genuinely want to contribute to their success.
