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- Tasks: Lead a dynamic team to elevate guest experiences and oversee daily hotel operations.
- Company: Join Fuller’s, where diversity is celebrated and authenticity thrives.
- Benefits: Enjoy discounts on food, drinks, and hotel stays, plus healthcare support and flexible pay options.
- Why this job: Make a lasting impact in a stunning hotel while fostering a positive work environment.
- Qualifications: Strong leadership skills and a passion for outstanding guest experiences are essential.
- Other info: Explore diverse career paths and engage in continuous personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.
The White Hart Hotel in Hampton Wick is searching for a dynamic and experienced General Manager to elevate our guest experience to new heights! The White Hart is a stunning hotel in Hampton Wick just across the river from Kingston, meaning its guests vary from tourists visiting Hampton Court and its many events to business clients looking for an easy base with good links around the region. With 37 beautiful bedrooms including family rooms and four poster bed suites, there’s a room that suits every guest’s needs.
The next General Manager must lead and inspire a high-performing team, ensure exceptional guest satisfaction and service standards, oversee day-to-day 24-hour operations, from reception to the pub to housekeeping. This business is complex, and its next leader will need to demonstrate how they will drive profitable sales in all three revenue streams. There is the chance for someone to make a lasting impact on The White Hart Hotel's success. Foster a positive and collaborative work environment - both in the business and across the wider Operational Area.
The ideal candidate will have:
- Proven experience in hotel an advantage but not essential.
- Strong leadership and organizational skills.
- Exceptional communication and interpersonal abilities.
- A coach, leader and mentor to an exceptional team.
- Strategic thinker with a results-oriented mindset to succeed across all measurement criteria.
- Passion for delivering an outstanding guest experience.
The White Hart Hotel is a Complexity Band D business and has live-in available. We are looking for an experienced General Manager who is ready for a challenging and rewarding site.
What we can offer you:
- An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
- Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
- Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
- 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
- Discounted hotel stays at hotels in the Fuller’s Family.
- Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at hundreds of retailers and access discounted gym memberships, cinema tickets and much more.
- Healthcare Cash Plan – you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eye care appointments.
- Full induction and training.
- The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.
What we look for in a General Manager:
- Pride in being the driving force behind the success of the business.
- Someone who can motivate and support the team as well as create a special atmosphere for customers.
- A commercially minded individual.
- A confident manager with great decision-making skills.
- Ability to take ownership of problems.
- Great communication skills.
- Passion for fresh food, great wines, and engaging service.
General Manager employer: Fullers
Contact Detail:
Fullers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, or even hit up social media platforms like LinkedIn to find connections that can help you land that General Manager role.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your authentic self shine through. Share your passion for guest experiences and how you can elevate their hotel to new heights – they want to see the real you!
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Familiarise yourself with Fuller’s core values and think about how your leadership style aligns with them. This will show that you’re not just looking for any job, but that you genuinely want to be part of their family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at The White Hart Hotel and ready to make a lasting impact.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your true self shine through! We want to see your personality and how you align with our values. Don’t be afraid to share your unique experiences that make you the perfect fit for The White Hart.
Showcase Your Leadership Skills: As a General Manager, you'll need to lead a team effectively. Highlight your leadership experience in your application. Share specific examples of how you've motivated teams or improved guest experiences in the past – we love a good success story!
Tailor Your Application: Make sure to tailor your application to the role. Use keywords from the job description and demonstrate how your skills and experiences match what we're looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re on your way!
How to prepare for a job interview at Fullers
✨Know the Company Culture
Before your interview, take some time to understand Fuller’s core values. They’re all about doing things the right way and celebrating individuality. Think about how your own values align with theirs and be ready to share examples that showcase your fit within their family-oriented culture.
✨Showcase Your Leadership Skills
As a General Manager, you’ll need to inspire and lead a team. Prepare specific examples of how you’ve successfully managed teams in the past. Highlight your coaching style and how you’ve fostered a positive work environment, as this will resonate well with their focus on collaboration.
✨Demonstrate Your Guest-Centric Approach
Exceptional guest satisfaction is key for The White Hart Hotel. Be ready to discuss your strategies for enhancing guest experiences. Share stories where you went above and beyond to ensure guests left happy, as this will show your passion for delivering outstanding service.
✨Prepare for Operational Questions
Since the role involves overseeing day-to-day operations, brush up on your knowledge of hotel management. Be prepared to discuss how you would handle challenges across different areas like reception, housekeeping, and the pub. Showing that you can think strategically about driving sales across all revenue streams will set you apart.
