Technical Administrator (Food)

Fullers Foods is a fast-growing food supply business, working with some of the UK’s largest retailers to deliver high-quality products that help feed the nation. We operate in a complex, fast-paced environment where quality, consistency, and strong partnerships matter. From sourcing and supply chain through to product development and delivery, we focus on getting the basics right – and then continuously improving how we do things. We have built a strong reputation with our customers by being reliable, responsive and commercially sharp, and we are now entering an exciting phase of growth as we continue to strengthen our core business, diversify our offering and expand our reach. Our vision is simple: Every meal is a Fullers meal.

Our Culture

At Fullers, we are proud of our down-to-earth, hard-working and supportive culture. We are a business that values people who take ownership, work collaboratively and are focused on delivering results. We operate with a high level of trust and accountability – we don’t overcomplicate things, and we expect people to take responsibility for their role and make an impact. We are ambitious as a business, but we also recognise the importance of supporting our people to succeed, develop and grow with us.

Our Values

• Grit – We are resilient, determined, and keep going when things get tough
• Graft – We work hard, roll up our sleeves and get the job done
• Smart – We think commercially, solve problems and make good decisions
• Heart – We care about our people, our customers and doing the right thing

A Note on This Role

The following job description is intended as a guide to the main responsibilities and focus of the role. It is not exhaustive and may evolve as the business continues to grow.

Role Purpose

Provide a high level of administrative support to the Fullers Foods Technical and ESG teams to ensure compliance with all aspects of technical, food safety and quality requirements of our retail customers and supplier partners. This includes supporting with the management of customer complaints and effectively managing responses back to customers in a timely manner and the production, management and maintenance of the company databases and information reporting.

Responsibilities

• Provide high-level administrative support to the Technical and ESG teams to ensure effective coordination, data accuracy, and compliance with food safety, quality, and sustainability systems and standards.
• Manage the end-to-end process for customer, consumer, and EHO complaints, including logging, tracking, communication with supplier partners, and ensuring timely and professional responses.
• Monitor and analyse complaint data to identify trends, producing regular reports and summaries for both internal teams and external stakeholders.
• Maintain and update key databases, including product sales data, CPMU trackers, BRC certification records, and online customer reviews.
• Support customer communication through the preparation of complaint response letters, presentations, KPI reports, and supporting documentation for audits or meetings.
• Oversee the coordination of foreign body returns and liaise with external laboratories for analysis where required, ensuring all processes are documented and tracked.
• Administer customer surveillance testing programmes, ensuring timely communication of out-of-specification results and accurate processing of related invoices.
• Manage export certification processes in collaboration with suppliers and retail partners, ensuring compliance with all regulatory and customer-specific requirements.
• Contribute to the maintenance and communication of social compliance data, packaging uploads, and other ESG-related administrative tasks to support sustainability initiatives.
• Continuously seek opportunities to streamline administrative processes to improve efficiency, accuracy, and responsiveness.
• Provide flexible, proactive support to the wider Technical and ESG teams on ad-hoc duties in line with evolving business needs.