Professional Services Receptionist - Family Law in Milton Keynes

Do you have experience working in a professional services environment and take pride in delivering exceptional client service? Are you organised, approachable and calm under pressure? Do you understand that the way a client is greeted, listened to and supported can shape their entire experience? If so, we'd love to hear from you.

Fullers Family Law is seeking an experienced Professional Services Receptionist to become the first point of contact for our clients and visitors in our Milton Keynes office. This is far more than a traditional reception role. Our clients are often navigating significant life events and rely on us to provide a professional, organised and reassuring experience from their very first interaction with the firm. We are looking for someone who understands the importance of exceptional client care, attention to detail and maintaining the highest professional standards.

Who Are We?

At Fullers, we're proud to be one of the UK's leading specialist family law firms. We're a Gold Investors in People accredited organisation, recognised for our commitment to our people, our culture and the experience we create for clients. Our values are at the heart of everything we do and we believe that professionalism and kindness go hand in hand. We work hard to create an environment where people feel trusted, supported and empowered to do their best work.

What You'll Be Doing

As our Receptionist, you'll play a central role in the smooth running of the office and the experience of everyone who walks through our doors. You'll be responsible for:

• Providing a professional, welcoming and reassuring front-of-house experience to clients and visitors.
• Managing a busy switchboard and responding to enquiries efficiently and professionally.
• Preparing and maintaining the meeting room to a high standard.
• Supporting office organisation, supplies and general administration.
• Ensuring reception and client areas remain professional, well-presented and welcoming.
• Handling sensitive and confidential information with discretion.
• Being a calm, reassuring presence in a fast-paced, people-focused environment.

What We're Looking For

Essential

To be successful in this role, you'll have:

• Previous receptionist, front-of-house or client services experience within a legal, accountancy, financial services, consultancy or other professional services environment.
• Experience managing a busy switchboard and handling client enquiries.
• Excellent communication skills, both in person and over the telephone.
• Strong organisational skills and attention to detail.
• A professional, confident and approachable manner.
• The ability to remain calm and organised when managing multiple priorities.
• Good working knowledge of Microsoft Office and digital systems.

Desirable

It would be advantageous if you also have:

• Experience within a legal environment.
• Knowledge of case management systems.
• Experience supporting senior professionals or fee earners.

Why Join Fullers?

In return, you'll receive:

• Competitive salary up to £30,000 dependent on experience.
• 25 days annual leave plus bank holidays.
• Ongoing learning and development opportunities.
• Employee wellbeing support.
• A collaborative and supportive team environment.
• The opportunity to play a genuinely important role within a respected and growing firm.
• Most importantly, you'll join a team where your contribution is recognised and valued, and where you can take pride in the difference you make every day.

Looking to Apply?

We understand that applying for a new role can feel daunting, and we’re always happy to have an informal, confidential conversation first. If you’d like to talk things through, please contact Kirsty Sayers on 01234 912185. We review every application carefully and are committed to being open, honest and supportive throughout the process – so you can decide whether Fullers feels right for you just as much as we decide whether you’re right for us.

Closing date: 31 August 2026