At a Glance
- Tasks: Deliver engaging training and coaching to enhance skills and customer experiences.
- Company: Join Fuller’s, a vibrant team dedicated to developing talent in hospitality.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Field-based role with travel across the Fuller’s estate.
- Why this job: Make a real impact by shaping the future of service culture in pubs and hotels.
- Qualifications: Experience in training and a passion for developing people are essential.
The predicted salary is between 45000 - 45000 £ per year.
We have an exciting opportunity for a Learning & Development Trainer to join our Talent & Development team at Fuller’s.
This field-based role plays a key part in supporting our pubs and hotels by delivering engaging learning experiences that develop capability, strengthen performance and bring our service culture to life.
Working closely with operational leaders, you will support investment and refurbishment projects, deliver impactful training programmes, coach managers and teams, and help colleagues develop the skills, confidence and behaviours needed to create exceptional customer experiences.
- What You’ll Be Doing
- Support training and capability building during pub and hotel investment, refurbishment and reopening projects.
- Deliver engaging face-to-face workshops, team training sessions and development programmes across the Fuller’s estate.
- Coach managers and team members to improve performance, capability, engagement and customer experience.
- Facilitate core Learning & Development programmes and support the delivery of key business initiatives.
- Drive engagement with our digital learning platform, Attensi, encouraging colleagues to make the most of their learning opportunities.
- Work closely with operational leaders to identify learning needs and deliver practical development solutions.
- Act as an ambassador for our \"Be the Difference\" service culture, embedding our values and standards across the business.
- Build strong relationships with colleagues at all levels to support continuous learning and development.
- What We’re Looking For
- Previous experience delivering training, workshops or development programmes within an operational environment.
- Experience coaching managers and teams to improve capability, performance and engagement.
- A genuine passion for developing people, with the ability to engage, inspire, build confidence and create excitement for learning.
- Strong operational credibility, ideally gained within hospitality, retail, leisure or another multi-site customer-facing business.
- Experience supporting new openings, refurbishment projects or operational change programmes would be advantageous.
- Experience delivering leadership, service or behavioral skills training would be beneficial.
- Experience using learning technology and digital learning platforms, such as Attensi, would be advantageous.
- Excellent communication, facilitation and relationship‑building skills, with the ability to build credibility and influence stakeholders at all levels.
- High levels of energy, enthusiasm and personal impact, with excellent organizational skills and the ability to manage multiple priorities.
- A full UK driving licence and access to your own vehicle are essential, as regular travel across the Fuller’s estate is a key requirement of the role.
If you're someone who lights up a room, thrives on developing others, and loves creating memorable learning experiences that make a real difference, we'd love to hear from you.
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Learning & Development Trainer in London employer: Fuller, Smith & Turner
Fuller, Smith & Turner is an exceptional employer that fosters a collaborative and supportive work culture at The Fox & Pelican in Grayshott. With a focus on employee growth through training opportunities and the flexibility of pay options, we celebrate individuality and authentic service, making it a rewarding place to work for those passionate about hospitality.
Contact Details:
Fuller, Smith & Turner Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Learning & Development Trainer in London
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We think you need these skills to ace Learning & Development Trainer in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Fuller, Smith & Turner, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
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Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Fuller, Smith & Turner and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
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✨Get Hands-On with Learning Technologies
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